Experienced Sales Associate with a background in luxury retail. Proficient in personalised customer service, upselling, and maintaining high store standards. Adaptable to fast-paced environments, I excel in creating memorable shopping experiences and surpassing sales targets. Fluent in CRM, returns, transactions, and store maintenance.
Delivered premium customer service in high-end retail environment. assisting clients with footwear selections tailored to their needs. Developed strong product knowledge on luxury footwear brands, styles and fits to provide expert advice and styling recommendations. Excelled in sales, upselling, and cross-selling, consistently meeting and exceeding targets. Promoted customer loyalty scheme at checkout. Demonstrated products effectively, resulting in increased interest and sales.
Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities. Processed returned or exchanged items and provided refunds to customers. Engaged customers to enhance in-store experience and provide outstanding customer service.
Stayed updated on brand releases and current industry trends. Assisted customers in finding perfect outerwear and accessories. Accepted card, cash and cheque payments in POS register system. Resolved customer complaints and process issues with proactive problem-solving skills.
Advised customers on Nike products to meet their needs. Consistently exceeded sales target and KPIs. Assisted customers with product selection and sales, recommending items to increase transaction value.
Supporting customers in fitting rooms, providing them with right sizes and styles. Managing click and collect orders, ensuring smooth & efficient pick-up process for customers. Collaborated with team members to create engaging and eye-catching store displays. Built strong relationships with regular customers for repeat business.
I had the pleasure of working with Subayda at Kurt Geiger in the Sales Associate role. They consistently demonstrated a strong work ethic, positive attitude, and great teamwork skills. Subayda was always eager to assist customers and work alongside colleagues to ensure a smooth and efficient work environment. I would definitely work with them again.