Shahan Safaei

Oversaw stock control for a high-volume luxury fashion environment, ensuring accurate inventory across multiple designer brands. Processed deliveries, transfers, and returns efficiently, maintaining precise records within internal stock systems. Supported visual and sales teams by prioritising stock availability for high-demand items.

Managed stock control processes, including monitoring inventory levels, logging deliveries, and updating internal systems. Coordinated stock movement between floor and stockroom to support sales and maintain optimal product availability. Utilised computer systems to track inventory, process reports, and assist with operational planning. Supported HR and store operations through administrative tasks, data entry, and system management to ensure smooth day-to-day running.

Solely managed a fragrance counter within a busy department store, taking full ownership of daily operations and sales performance. Delivered personalised fragrance consultations, building strong product knowledge to confidently compete with surrounding luxury brands. Drove sales through proactive client engagement, storytelling, and tailored recommendations in a highly competitive retail environment. Maintained immaculate counter presentation, stock levels, and visual standards to maximise brand impact and visibility.

Working as an Assistant Accountant within a premium wood flooring company, I supported the day-to-day finance function while gaining hands-on experience in accounts management and financial administration. The role required a high level of accuracy, organisation and communication, working closely with senior accountants and other departments to ensure smooth financial operations in a fast-paced, detail-oriented environment. My responsibilities were as follows - Assisting with accounts payable and receivable, including processing invoices and reconciling supplier statements. Supporting month-end procedures, such as bank reconciliations and posting journals. Maintaining accurate financial records and ensuring compliance with internal controls. Assisting with payroll preparation and expense processing. Liaising with suppliers and internal teams to resolve queries efficiently and professionally.

Over these brief 6 months, I had my first taste of a more rapid retail environment while also learning about the vast world of fragrances and the art of millésime. This encouraged me to learn to adapt fast in order to be able to multi-task and communicate with clients to accommodate their needs as I maintained a safe and tidy work environment between both, the stockroom and shop floor. The experience that I gained working here was a vital stepping stone to creating some of the high-value skill sets that I still find useful such as providing a tailored service to VIP clients and not being afraid to leaving my comfort zone when required. My responsibilities were as follows - Maximized sales opportunities by regularly replenishing stock levels of recently sold products. Established customer purchasing needs, offering personalised guidance with product and accessory selection. Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.

Full-time position as a Senior Client Advisor in Dolce & Gabbana Harrods Knightsbridge. I have thrived in this position with HNWI's being our primary clientele with whom I am familiar and adept at liaising with. I have found the role to be very engaging and more about networking and forming relationships with clients rather than proceeding with aggressive sales tactics and relying on walk-in clients. My responsibilities are currently; Providing luxury and personalised customer service to clients with attentiveness and sincerity Working with KPI's & Sales targets Consistently going the extra mile to exceed client expectations.

As it being my first encounter in the working world, as a sales assistant for a department store, I experienced challenges and obstacles but also the rewards that consistency and diligence can bring. From arranging the VM (visual) and our design structure in store, to organizing the stockroom (BoH), I also learned to evaluate and understand the importance of how my posture and overall presentation would affect the attitudes of customers as they were welcomed into the store. I established a key set of skills while working in House of Fraser such as leadership, a high level of communication, resilience and organization. A brief summary of my responsibilities were as follows - Monitoring and updating shopfloor stock. Acting/covering as department manager when needed. Prepared, reviewed and organized stockroom (BoH) to create a more efficient environment for us to operate in. Taking time to go through in detail, the material/design of product with customers, while building up my product knowledge as I went along.