Sidney Dos Santos

different kinds of costumers, how to work well under pressure and a fast paced environment where costumers can easily get frustrated. I've learnt to deal with costumers enquires, tills and working in the shop floor. Working with a team that allowed me to learn how much it is important to help your colleagues with any difficulties so we can ensure the whole team is doing their job correctly. Making sure the values of the company are well understood and followed so there are no issues. I was very good at my job because of my work ethic, manners and my communication skills with the benefit of being fluent is Portuguese and Spanish helped deliver great costumer service to clients. Sports Direct Sales assistant (Oxford Street) Working as part of an enthusiastic team within a commercial, sales driven and fast paced fashion retail environment. Responsible for driving sales, ensuring good customer service, building relationships suppliers, and ensuring the smooth running of the shop floor. Duties included: • Actively greeting customers and maintaining a level of conversation during their store visit. • Taking decisive action to improve the branch performance. • Maintaining superb visual standards within the store.

Main duties were to order, picking using scanners. Packing products as per company specification, assisting with good in/out. Using computer systems to process orders. Loading and Unloading packages. Keeping the warehouse clean and tidy, I also learnt how to work as a team , following health and safety procedures.

places to work a I choose to book the shifts. Normally I work at restaurants, hotels, weddings and other events. I have different experiences at the different places I work which made me develop different skills such as having to adapt to different environment and dealing with all kinds of costumers. Duties included: • Serving costumers with drinks or food • Making sure the workplace is clean • Taking orders from costumers • Working in reception

Working at MacDonald's was a great experience because I learnt different skills, for example I learnt to work in a fast-paced environment, doing different tasks at the same time, dealing with costumers and making sure they are happy with their orders and building a relationship with other workers. Duties included: • Tills administrator (Handling stock intake reports and end of day cashing up) • Dealing with customer enquires • Maintaining store display to sessional range requirements • Receive and store deliveries November 2016 – May 2017

I had a great experience working as a steward for Knights group security I learnt many skills such as working as a team understanding what your role is to be able to do your job correctly. I also had to deal with thousands of people at different stadiums which gave me experience on how to deal with people in certain situations. Duties included: • Approaching people, and give them directions • Understand all the health and safety procedures • Working as a team to provide the best security