With over 3 years in customer-facing roles, I've excelled in delivering exceptional service and driving sales across diverse retail environments. My experience includes managing accurate financial transactions, stock audits, and fostering inclusive settings. Passionate about enhancing customer experiences, I adapt swiftly to new retail challenges, aiming for excellence in every task.
• Collaborated with a diverse team, ensuring seamless communication between front-of-house and back- of-house staff Managed and processed bills, maintaining 100% accuracy in financial transactions • Achieved an average order accuracy rate of 98%, resulting in satisfied customers and reduced order corrections.
• Implemented initiatives that contributed to amazing customer experiences, aiming for a 15% increase in positive customer feedback within the fiscal year • Resolved customer queries within a timeframe of 24 hours, aiming for a 20% reduction in query resolution time over the next quarter Collaborated with cross-functional teams to exceed customer expectations Actively participated in diversity and inclusion initiatives, fostering an inclusive environment.
• Demonstrated exceptional customer service skills, resulting in a 20% increase in customer satisfaction ratings. Maintained a 99% accuracy rate in processing customer transactions, minimizing errors in cash handling or electronic payments • Conducted monthly stock audits with 100% accuracy, minimizing inventory errors Exceed monthly sales targets by 10%, contributing to overall team success
I am delighted to highly recommend Bukola Oladele for her exceptional performance and dedication as a Sales Associate at N.A.C.K Apparel. Her ability to understand and exceed customer expectations, coupled with their proactive approach to sales and remarkable teamwork, significantly contributed to our team's success. Bukola was a valuable asset to our team, and I am confident she will continue to excel in yours.