Olivia Silva
Highly motivated and people-driven professional with a strong background in aviation and luxury retail. Experienced in delivering high-quality service in fast-paced, customer-focused environments, from ensuring passenger safety as Cabin Crew to exceeding sales targets in luxury retail. Confident, adaptable and reliable, with a natural ability to build rapport, handle pressure, and resolve issues calmly while maintaining exceptional service standards.
• Replenishing stock • Taking deliveries • Check stock levels within the building and keeping a log • Assisting team members in other areas of studio ops • General Maintenance (reporting and fixing building flaws/issues) • Laundry management • Providing exceptional service to members and cleanliness of member areas • Setup & breakdown the offices, meeting rooms as well as making sure all equipment works and ready for any meetings. • Analyse the general cleanliness throughout the building • Direct contractors and suppliers for work • Assisting with deliveries or moving equipment as well as boxes
• Replenishing shelves • Taking care of deliveries • General sales on the shop floor • Cleaning the shop floor • Dealing with customer complaints • Dealing with online orders and returns • Sign customers up for a business account (trade card) • Help staff cash up and closing down tills • Hiting sales target • Maintaining product knowledge • Implementing product displays (visual merchandiser) • Welcoming customers • Serving customers on the tills
• Replenishing shelves • Taking care of deliveries • Dealing with online orders • Cleaning the shop floor • General sales on the shop floor • Dealing with customer complaints • Stock room assistant for shoes • Helping with stock back of house