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Cristiano Quattrini

Retail management consultant with extensive international experience in luxury
About

My mission is to help fashion brands fulfil their projects and overcome their gaps in business communication by optimizing processes and promoting an efficient use of technological tools. I contribute to align their company culture at different levels and I cooperate in designing and executing successful and efficient strategic plans, focusing on development and growth of the business, customer satisfaction and profitability of the network. After completing my education in international studies and communication/marketing, I have been cooperating with several fashion companies in the management of the retail department, focusing on their directly operated and franchising business, both in full price and outlet scopes. Thanks to my ability to analyze scenarios in their whole complexity, and with my expertise in analytical tasks and communication plans, I can take strategic decisions, primarily oriented to business and human resources. I am able to shape new retail concepts, in harmony with the challenging development of the market, and am exceptionally focused on creating an engaging multi channel experience aimed at the best customer satisfaction. My target is to bring together and develop both processes and people, in order to contribute to a more efficient and high-tech oriented organization, with a strong focus on an efficient transmission of information and on a pleasant and integrated work environment.

Previous Brands
Cristiano Quattrini Retail
Diesel
APM Monaco
ESCADA
Philipp Plein
Marina Rinaldi
Gap Inc.
Calzedonia S.p.A.
Fondiaria-Sai
Pronto Assistance Spa
Work Experience
Retail Management Consultant
Nov ‘21 - Now
Cristiano Quattrini Retail

I support companies and entrepreneurs in shaping and managing their retail business through a professional consultancy activity, tailored on their needs and desires: whatever their plan is, I will be there to support. I am able to shape new retail concepts, in line with the challenging development of the market, and am exceptionally focused on creating an engaging omnichannel experience aimed at the best customer satisfaction. I work with companies that are interested in creating, shaping and developing retail projects, from the simplest activities in one point of sale to a complete overview of international store networks, and all what is in between. Thanks to my ability to analyze scenarios in their whole complexity and with my expertise in analytical tasks and communication plans, I can help take strategic decisions oriented to business and tailored on my clients requests. I strongly believe in human resources and technological development as success key factors to the continuously evolving retail market: new challenges will lead to new solutions.

Retail manager South of Europe
Jan ‘19 - Oct ‘21
Diesel

• Responsible for the retail management activities in south of Europe (Italy, France, Spain, Portugal, Greece) • Management of full price stores and concessions (around 180 points of sales), direct report to 10 area managers • Overlooking a forecasted turnover of about 70 mil. Euros • Responsible for the implementation of commercial strategies, the P&L of the stores and the profitability of the activities, the success in the customer experience, the local marketing strategies, the flawless execution of logistic procedures and supply chain effectiveness.

Head of Retail - Europe
May ‘17 - Dec ‘18
APM Monaco

• Responsible for the retail management activities in Europe • Management of 35 stores (8 franchising), 10 new openings achieved in 2018 • Direct referee for about 120 human resources in store, 2 area managers, 1 HR manager • Responsible for the overall development of the brand in Europe, the implementation of commercial strategies, the creation of the retail structure in the European headquarter, the P&L of the stores and the profitability of the activities, the success in the customer experience, the local marketing strategies, the flawless execution of logistic procedures and supply chain effectiveness.

Area Retail Manager
Dec ‘16 - May ‘17
ESCADA

• Responsible for the retail management activities in central/southern Europe (Italy, Switzerland, Austria, southern Germany) • Management of 12 direct stores (6 outlets and 6 full price)

Retail Director
Aug ‘13 - Nov ‘16
Philipp Plein

• Responsible for the retail management activities in Europe and USA • Overlooking retail operations in cooperation with the Hong Kong headquarter for China and Korea • Direct reference to the store managers, the staff of the stores (about 120 people in directly operated stores), the retail operations team (four people), the retail backoffice (three people), the franchising managers (two people), the visual merchandising team (three people) and one merchandiser/buyer • Responsible for the buying and visual merchandising in the outlet stores • Responsible for the retail analysis and reporting activities, KPIs development, strategy definition • Responsible for staff hiring, training and motivation activities • Managing contacts with local suppliers, landlords, shopping malls, architects, building companies

Area manager
Feb ‘13 - Apr ‘13
Marina Rinaldi

• Overlooking the development of 8 stores throughout Italy (Piedmont, Lombardy, Liguria, Naples) for the brand Marina Rinaldi • Management of about 60 human resources • Cooperation with the visual department and the various headquarter functions (finance, buying, CRM)

Store Manager
Sep ‘11 - Dec ‘12
Gap Inc.

• Management of a 800smq store with 25 human resources (20 full time equivalent) • Responsible for the economic performance of the store, staff training, engagement, commitment, time management, payroll, loss prevention, health and safety. • Strong cooperation with the in-store visual merchandiser • Keeping relationships with the shopping mall • Definition of commercial strategies (promotions, focus on specific products), analysis of KPIs and competition • Strong focus on company culture and staff motivation

District manager
Dec ‘07 - Sep ‘11
Calzedonia S.p.A.

• Management of an average of 15 stores in the Piedmont region, both direct and franchising • Responsible for stock management, human resources, visual merchandising • Responsible for human resources management (about 50 people) • Referring to the area manager, and point of reference to the store managers and store staff • Reached yearly sales targets throughout all the job experience • Responsible for new district managers training (Italy and foreign countries), definition of training methods in cooperation with the headquarter • Cooperation in new openings abroad (Germany and Romania)

Special projects and Private Insurance
Oct ‘06 - Nov ‘07
Fondiaria-Sai

Main duties: creation and development of strategic marketing projects; market analysis and events organisation; implementation of operative marketing initiatives; creation of new insurance solutions and support to the launch of new products.

Finance Backoffice
Feb ‘06 - Oct ‘06
Fondiaria-Sai

Account management of Fondiaria - SAI retirement funds.

Public tenders backoffice
Dec ‘05 - Feb ‘06
Fondiaria-Sai

Back-office support for the participation of Fondiaria - SAI to public tenders.

Technical suppliers network managemen
Nov ‘05 - Dec ‘05
Pronto Assistance Spa

Management of the suppliers of Pronto Assistance Servizi S.p.A (towing services, doctors, craftmen, etc), management of the invoicing process.

Assistance operator
Jul ‘02 - Nov ‘05
Pronto Assistance Spa

Contact centre operator for the operative services of the Fondiaria - SAI group.

Languages
English - Fluent
Italian - Native
German - Fluent
Spanish - Work Proficiency
French - Basic
Education & Training
Università degli Studi di Modena e Reggio Emilia
‘07 - ‘09
Progettazione e gestione della comunicazione d'impresa
Università degli Studi di Modena e Reggio Emilia
‘03 - ‘06
Laurea in Comunicazione e marketing
Università degli Studi di Torino
‘97 - ‘02
Laurea in Scienze Internazionali e Diplomatiche
Liceo Linguistico Europeo Oxford
‘92 - ‘97
Maturità linguistica
Turin, Metropolitan City of Turin, Italy