12 years of international experience in the luxury business with strong management skills (up to 30 sells points) and passion for excellence driving teams to success. Ability to work in high pressure environments and multi cultural teams. A highly motivated, experienced and creative sales person with outstanding talents in plural fields with promising prospects, with commercially aware of the retail market. Good practical administration skills and able to present informative reports and complete professional presentations understanding the importance of marketing and promotion. Widely perceived as a quality-minded, fact-based analytical thinker who demonstrates a proactive attitude and provides pragmatic solutions. My willingness to go the 'extra miles' and to seek win-win situation is highly appreciated. Enjoy working in a challenging environment and thrives under pressure.
Retail Performance Manager France Benelux ( Giorgio Armani / Emporio Armani / Armani Exchange ) Support the development of performance culture in network of all retail sales points and to be accountable for enabling stores to make business targets by defining and implementing controls, efficiencies and optimizations that improve business performance. *Regional Performance • Setting project/initiative objectives for the region annually and monitoring/driving progress year-round. • In store regularly to provide support on product and best practice. • Organizes projects and execution for key topics (ex. store incentives, work force management and scheduling) • Identify and drive solutions to increase efficiency and productivity within region *Business Driver • Monitors progress to sales plans, Retail KPIs, Reporting and provides recommendations in cooperation with Finance and CRM. • Provides functional expertise Reporting for the stores and HQ • Collects and provides feedbacks for the merchandising team in the HQ to optimize the offer in sore • Identifies innovative action plans to minimize operating costs and operational risks *Project Management • Develops project plans for regional initiatives • Introduce and support rollout of innovative retail tools • Corporate/Stores liaison for technology rollouts • Oversight of Facilities, partner to Store Planning for renovations and new store openings
- Management D’équipe pour atteindre les objectifs commerciaux - Offrir la qualité de service-client attendue, garantir un fonctionnement quotidien en accord avec les procédures - Gestion des opérations , supervise notamment l'organisation et le rangement des stock de marchandise - Encaissement, détaxé, CRM, Planning et Budget Vendeurs - Assurer une présence fréquente sur la surface de vente et met en place le moyens nécessaires a la réalisation des objectifs commerciaux - Assurer que l’accueil soit au niveau des exigences de la Maison Armani et permettre de transmettre l’ADN de la Maison - Connaître parfaitement ses clients habituels et ses clients dit VIP, maintient un lien fort avec eux - Connaître la collection en cours, planning de livraison et assortiment. - Contribuer à superviser un service après-vente de qualité et sut les procédures adéquates - Donner des feedbacks précis et réguliers à direction et aux acheteurs
- Vente de produits et services utilisant des arguments pour les clients potentiels - Effectuer des analyses coûts-avantages des clients existants et potentiels - Développer les relations commerciales, bon lien avec le personal shopper - En charge des clients internationaux
-Create and develop sales strategies to enhance business growth. -Analyze, evaluate and assess sales territories for own products or services. -Recommend improvements and changes as appropriate to company sales policies. -Determine and set goals and objectives for the sales professionals. -Support, lead and mentor sales personnel in achieving sales outcomes. -Prepare sales and marketing budgets. -Analyze marketing trends for own products and services.
Mystery Shopping for High End Luxury Brands Including Ready to wear and Luxury Jewelry Watch.
- Planifier et organiser les horaires de production, évaluer les besoins en projets et ressources - Développer Mens Collection - Project Cruso Sport - Déterminer les normes de contrôle de la qualité et superviser les processus de production - Piloter les achats de matériel, les sessions de formations
-5 Stands Grand magasins (Galerie Lafayette Beijing / Shin Kong Mitsukoshi Taipei / W hotel Taipei) - Développer la collection et la production - Mettre en œuvre des concepts et des stratégies dans divers projets créatifs et les superviser - Collaborer avec les points de vente pour définir et mettre en place le merchandising visuel - Animer les équipes d'illustrateurs, de rédacteurs - Négocier et contractualiser avec les détaillants