Rhianna Mensah-Benene
I bring hands-on high street retail experience, excelling in till operation, stock management, and proactive customer service. Adaptable and detail-focused, I thrive in fast-paced environments, maintain organised displays, and consistently engage customers to drive sales and create a welcoming shop floor atmosphere.
Manage weekly stock checks - ensuring precise counting and strong attention to detail. Initiative: restocking and organising displays when required, ensuring they are neat after customers have handled them. Processed till transactions accurately using POS systems. Resolved general customer enquiries - regarding product availability, blind boxes, defectives, refunds. Management of queues during busy periods to ensure smooth store operation. Kept up to date on new releases and ensure precise and accurate knowledge on products Proactively engaged with customers to request items that may be interested - increase sales and enhance customer experience.
Working under pressure: Processed high volumes of card transactions accurately during major events. Communication skills: confident and personable approach when answering customer queries, active listening and conflict resolution ability. Positively representing myself and the organisation. Attention to detail: restocked food and drink in a timely manner to prevent shortages and ensure smooth operation. Maintained cleanliness and organisation of food stands Proactivity: Anticipated customer demand for popular products and proactively restocked them to ensure availability during high-traffic show days. Worked collaboratively in a team – for example, covering the bar, supporting adjacent tills During peak demand.
Attention to Detail: Accurately identified alcoholic vs non-alcoholic drinks and managed alcohol percentages. Processed orders efficiently using POS systems, resolved conflicts and de-escalated alcohol-related issues. General customer service: assisted with general customer queries, maintain a personable and welcoming environment. Bar & Stall Maintenance: Restocked snacks, pre-poured drinks, and refilled fridges to ensure smooth operations. Health & Safety Compliance: Maintained a hazard-free environment and checked IDs to enforce age regulations. Organisation & Cleanliness: Kept bar areas tidy and surfaces clean in a fast-paced setting. Multi-tasking: Prepared multiple orders simultaneously while maintaining quality under pressure.
Waiting & Customer Service: Responsible for taking orders, guiding customers on the menu and specials, and offering recommendations eg. taking them through the 'specials' of the day. Barista service: Prepared drinks including smoothies, teas, and coffees. Serving responsibilities: Delivered orders to customers and coordinated with kitchen staff by placing orders. Till operation – processed till payments accurately. Attention to detail: managing specific table orders, ensuring exact compliance with vegan, halal, vegetarian, and allergy requirements. Cleaning & Maintenance: Cleared tables, maintained cleanliness, restocked supplies (cutlery, napkins) and ensured restaurant upkeep. Initiative: Monitored customer needs to provide timely service, such as refilling water and providing napkins.
I can confirm that I worked with Rhianna at Pop Mart Bristol. My personal role as a Supervisor allowed me to work closely with Rhianna and observe her working attitude. She was a dedicated and caring member of the team. I was fortunate enough to do her probation evaluation and explained that she was growing in confidence and interacted well with customers and colleagues. I would absolutely work with Rhianna again. She is a hard worker and has a lot to offer.