As Assistant Store Manager at Mulberry England’s Battersea Power Station location, I bring over three years of progressive experience in luxury retail, with a strong focus on driving sales, developing high-performing teams, and delivering personalized client experiences. Operating in a quieter retail environment, I recognize the value of every customer interaction and lead with a conversion-first mindset—ensuring each walk-in is met with exceptional service and product expertise. Through collaborative leadership and a hands-on approach, I’ve helped increase store conversion rates by 1.1%, driven average transaction value growth by 5%, and supported uplift in repeat customer visits. I work closely with my team to meet and exceed KPIs, consistently achieving or surpassing monthly sales targets. My leadership style aligns with Mulberry’s commitment to craftsmanship, quality, and heritage. I foster a culture of accountability and continuous improvement, empowering team members through coaching, feedback, and development opportunities. By blending operational excellence with luxury service standards, I’m proud to contribute to the store’s strategic success and uphold the brand’s legacy in every customer interaction.
Progression from the central Bond Street Mulberry store Sales Associate to Team Lead in the busy shopping centre of White City Westfield.