Selina Dawkins Brathwaite
I have hands-on experience in luxury and high-volume retail, including roles at Beauty Base and stadium events, excelling in customer service, till operation, upselling, and complaint handling. I adapt quickly to fast-paced shop floors, ensuring every client receives attentive, detail-oriented support.
Campaign Management: Managed and booked campaigns using Prisma, trafficked campaigns, and provided weekly performance reports to clients. Financial Oversight: Conducted monthly reconciliations to ensure that campaign spends were aligned with media partners costs. Client Collaboration: Worked closely with clients to manage expectations, drive customer advocacy, and optimize campaign performance.
Diagnosing and troubleshooting technical issues, including account setup and network configuration. Providing Tier 1 technical support for the restaurant partners via phone, email, web chat, and WhatsApp and following up to check if their systems are fully functional after troubleshooting. Escalating unresolved issues to the relevant department or member of staff responsible for the restaurant deal. Supporting the training of new employees by giving them an insight into the day-to-day role, showing them how to document tickets on Zendesk and troubleshoot issues. Building rapport with customers and focusing on retention.
Creating presentations and research documents. Managing a team; handing out tasks and supporting staff, holding daily meetings, overseeing employees' progress, and reporting to the Business Development Manager. Interviewing potential candidates and finalising job offers.
Dealing with credit card queries on behalf of Jaja Finance (Deloitte). Updating customer records, including personal details on Twilio. Conducting security checks via Bluezone to protect customer information and providing the customer with relevant account information if they have passed security. Keeping a record of customer queries and complaints on Excel and Bluezone.
Being the first point of call for policy holders, assessing the liability of the claims according to the incident and evidence. Validating Claims and running checks to ensure that policy holders and Third parties are following the UK driving laws. Waitressing at hotels and various events, such as weddings with guest numbers of over 250 people. Various retail positions at Beauty Base, Wembley, and Twickenham Stadium, operating the till selling food/merchandise and beverages at international football and rugby matches.
Ensuring that all hygiene and health and safety standards had been followed. Preparing accurate invoices, managed cash, and card payments for customer transactions. Provided excellent customer service; greeting customers and ensuring that customers received their food promptly. Processed online orders via Uber Eats efficiently. Managed and resolved complaints from customers.
Answering customer queries and providing excellent customer service. Handing out flyers to promote new products and recent offers. Fundraising: selling badges to the public to raise funds for the charity