Afreen Khatoon

Customer support

With managerial experience at Nykaa Store and a support role at Amazon, I excel in luxury brand sales and customer service across North America and Europe. Skilled in meeting diverse customer needs with a focus on beauty and fragrances.

Previous Brands
Amazon Development Center
Nykaa Store
Work Experience
Customer support associate
Jun ‘22 - Aug ‘23
Amazon Development Center

• Worked for international process in North America and Europe region. • Respond to customer inquiries via email and chat, ensuring timely and effective resolutions. • Provided frontline support for customer inquiries, troubleshooting technical issues and guiding customers through problem-solving steps.

Customer Support Retail, team member
Apr ‘21 - May ‘22
Nykaa Store

• Demonstrated strong customer service skills with fluent communication with customers. • Emphasizing achievements, such us meeting sales targets and received positive feedback from customers. • Maintained a clean and organized work environment, following health and safety standards. • Maintained high sales in luxury brands. • Did makeover to many clients at the store visit.

Retail Experience
Retail Category
Work Environment
Shopping centre
Product Category
Beauty & Fragrances
Client Help
Complaint handling
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Delivery processing
Stock control
Order preparation
Open/closing store
Store Maintenance
Health & safety
Stockroom management
Mudassir Taj
Worked in the same group - Customer support associate , Amazon Development Center
Jun 2022 - Aug 2023

Afreen Khatoon exemplifies the epitome of excellence in customer service. With her unwavering dedication and exceptional English communication skills, she effortlessly connects with customers, ensuring their needs are met with utmost care and attention. As a team player, Afreen seamlessly integrates into any group dynamic, fostering collaboration and synergy among her peers. Her ability to raise concerns assertively demonstrates her commitment to quality and improvement, making her an invaluable asset to any team. Overall, Afreen's hard work, linguistic prowess, sociability, and conscientiousness make her a standout performer in the customer service realm.

Education & Training
Good Samaritan High School
High School Diploma
Don Bosco Degree Col lege, Osmania University
Bachelors in Commerce