With managerial experience at Nykaa Store and a support role at Amazon, I excel in luxury brand sales and customer service across North America and Europe. Skilled in meeting diverse customer needs with a focus on beauty and fragrances.
• Worked for international process in North America and Europe region. • Respond to customer inquiries via email and chat, ensuring timely and effective resolutions. • Provided frontline support for customer inquiries, troubleshooting technical issues and guiding customers through problem-solving steps.
• Demonstrated strong customer service skills with fluent communication with customers. • Emphasizing achievements, such us meeting sales targets and received positive feedback from customers. • Maintained a clean and organized work environment, following health and safety standards. • Maintained high sales in luxury brands. • Did makeover to many clients at the store visit.
Afreen Khatoon exemplifies the epitome of excellence in customer service. With her unwavering dedication and exceptional English communication skills, she effortlessly connects with customers, ensuring their needs are met with utmost care and attention. As a team player, Afreen seamlessly integrates into any group dynamic, fostering collaboration and synergy among her peers. Her ability to raise concerns assertively demonstrates her commitment to quality and improvement, making her an invaluable asset to any team. Overall, Afreen's hard work, linguistic prowess, sociability, and conscientiousness make her a standout performer in the customer service realm.