Kawthar Nader
Versatile and bilingual sales and customer service professional with a proven ability to thrive in high-pressure, fast-paced environments. Adept at building rapport across diverse cultures, mentoring teams, and independently driving outcomes through agile multitasking and proactive problem-solving. Fluent in English and Arabic, with strong cross-cultural communication and interpersonal strengths. Skilled in Microsoft Office Suite and digital retail systems, with additional specialist training in care services and creative crafts, combining a meticulous eye for detail with deep compassion and creativity.
Working ad-hoc shifts across multiple premium retail brands, providing adaptable support based on store needs • Delivered high-quality customer service in a fast-paced retail environment, building rapport to support sales, product recommendations and repeat engagement • Supported stock management, visual merchandising, and daily store operations to maintain brand standards • Adapted quickly to new teams, systems, and store procedures across different locations • Demonstrated strong reliability and punctuality, consistently meeting shift expectations
• Welcomed and assisted visitors in a mental health charity shop, handling cash and card transactions accurately while promoting the organisation’s mission. Managed repeat-donor registrations to boost Gift Aid and loyalty, and served as a brand ambassador, creating a supportive, inclusive retail environment.
• Delivered welcoming, informative customer service while organising and merchandising donate goods to ensure appeal and accessibility. Priced items per charity guidelines and supported fundraising through strategic stock rotation and eye-health campaign displays
• Actively engaging with clients, greeting them with warmth and professionalism and introducing them to the brand and product range • Listening to clients’ needs, providing personalised recommendations ensuring a memorable shopping experience • Delivering exceptional customer service at all times, building genuine relationships ensuring that each interaction left a positive impression • Proactively identified and capitalised on upselling opportunities, consistently exceeding individual and team sales targets • Training and developing a comprehensive understanding of the product range and attending ongoing seminars and workshops • Monitoring stock levels to maximise on shelf availability and maintaining high presentation and display standards • Handling client enquiries, resolving concerns and creating an environment where clients feel valued and appreciated • Working closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store
• Served customers in a fast paced and high demand environment • Rotated between different roles around the bar as required • Trained and supervised new bar staff • Hosted and served customers at the VIP sections
Kawthar always provided excellent customer service, was helpful and enthusiastic. Dealt with customer enquires, till transactions, putting out stock and keeping the shop floor presentable. Great team member and a pleasure to work with.