With extensive experience in retail management at Aesop, I excel in customer engagement, sales, and exceeding targets. Fluent in Arabic and English, I thrive in diverse retail environments, offering adaptability and exceptional service in fast-paced settings.
• Actively engaging with clients, greeting them with warmth and professionalism and introducing them to the brand and product range • Listening to clients’ needs, providing personalised recommendations ensuring a memorable shopping experience • Delivering exceptional customer service at all times, building genuine relationships ensuring that each interaction left a positive impression • Proactively identified and capitalised on upselling opportunities, consistently exceeding individual and team sales targets • Training and developing a comprehensive understanding of the product range and attending ongoing seminars and workshops • Monitoring stock levels to maximise on shelf availability and maintaining high presentation and display standards • Handling client enquiries, resolving concerns and creating an environment where clients feel valued and appreciated • Working closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store
• Served customers in a fast paced and high demand environment • Rotated between different roles around the bar as required • Trained and supervised new bar staff • Hosted and served customers at the VIP sections
• Hosted customers, catered to their needs and preferences and made recommendations • Planned and assisted with both private and business events • Supported bar and floor staff as and when required • Trained on hygiene standards, food allergens and health and safety measures Volunteering
• Welcomed customers to the shop and provided assistance with all their purchasing needs • Sorted customers donations and organised the shop's existing stock • Managed the till, processing cash and card payments and registered donors on the gift aid scheme
• Wrote, edited and proofread scripts for radio and news announcements based on daily subject matter • Recorded and edited music, soundbites and sound effects
Kawthar always provided excellent customer service, was helpful and enthusiastic. Dealt with customer enquires, till transactions, putting out stock and keeping the shop floor presentable. Great team member and a pleasure to work with.