Varsha Sunil

1. Order Preparation & Quality Assurance: Prepared and assembled food items according to standard recipes and presentation guidelines, ensuring consistency in taste and quality for every order. 2. Frontline Customer Service: Greeted guests warmly, took orders accurately, handled billing and cash/card transactions, and resolved customer inquiries to maintain high satisfaction and repeat patronage. 3. Cleanliness & Safety Protocols: Maintained a clean and sanitary kitchen and dining area by regularly cleaning surfaces, disposing of waste, and adhering to food safety and hygiene standards. 4. Team Coordination: Collaborated with kitchen and counter staff to manage peak-hour rush efficiently, coordinated food delivery between kitchen and service counter, and supported new staff training. 5. Stock Handling & Replenishment: Monitored inventory levels, restocked consumables, tracked expiry dates, and helped with inventory documentation to ensure uninterrupted service. 6. Complaint Resolution & Service Recovery: Handled minor customer complaints with professionalism and courtesy, offering quick solutions or escalations to ensure positive outcomes. 7. Equipment Use & Maintenance: Operated fryers, grills, and other kitchen equipment responsibly; performed routine cleaning and minor maintenance to ensure functionality and safety

1. Beverage & Food Preparation: Supported baristas by accurately measuring ingredients, blending beverages, and plating food items to streamline service and reduce customer wait times. 2. Hygiene & Sanitation Compliance: Maintained cleanliness across food preparation and service areas in strict alignment with health and safety protocols, ensuring a consistently safe and hygienic workspace. 3. Utility and Equipment Management: Oversaw dishwashing and sanitation of kitchen tools and equipment; ensured all utensils and resources were clean, organized, and readily available for smooth kitchen operations. 4. Customer Interaction & Shop Maintenance: Floated across the café to enhance guest experiences refilling beverages, providing napkins, clearing tables, and maintaining overall dining area tidiness. 5. Inventory & Stock Control: Assisted in stock monitoring and restocking procedures, efficiently organizing supplies and conducting regular inventory checks to prevent shortages. 6. Cross-Functional Teamwork: Collaborated with both kitchen and front-of-house staff to ensure seamless service delivery; supported stock receiving and verification processes, including unpacking deliveries and managing kitchen inventory.

1. Inventory Monitoring & Stock Control: Regularly tracked key item stock levels and generated or expedited purchase orders to ensure product availability and smooth order fulfillment. 2. Procurement Documentation: Maintained accurate records and detailed documentation of all purchasing and warehouse-related activities, supporting compliance and efficient operations. 3. Order Management & Requisition Handling: Created and processed purchase orders based on realtime stock data and customer demands; verified requisitions to meet operational and delivery targets. 4. Operational Efficiency: Played a key role in streamlining warehouse processes by ensuring timely restocking, assisting in product organization, and supporting inventory audits.