Olima Uddin

▪ Conduct localisation testing and multilingual content validation for Generative AI systems, assessing linguistic accuracy, cultural appropriateness, accessibility and contextual relevance. ▪ Evaluate AI-generated responses and prompts to identify comprehension gaps, linguistic inconsistencies, contextual errors and model performance issues. ▪ Analyse how AI systems interpret prompts and respond to different linguistic, cultural and behavioural contexts, contributing to the evaluation and optimisation of model performance. ▪ Perform data annotation and structured AI training tasks, applying defined evaluation criteria to support the development and improvement of Generative AI models. ▪ Conduct prompt and response analysis, providing research-driven feedback on clarity, relevance, consistency and user experience. ▪ Identify patterns and failure modes in AI outputs and communicate structured findings to engineers, linguists and cross-functional teams. ▪ Apply principles of cross-cultural communication, human-computer interaction and user-centred evaluation to assess the quality and usability of AI interactions. ▪ Contribute to the development of more accurate, inclusive and contextually appropriate AI experiences across diverse user populations.

Fracture Liaison Service Administrator, I manage patient correspondence, appointments, and ensure timely follow-ups. I handle all incoming and outgoing post, maintain accurate online records, and serve as a primary contact for patients. My role requires strong attention to detail, excellent time management, and effective communication skills. I’m adept at organizing tasks and adapting to the needs of both departments, ensuring seamless patient care and efficient administrative support.

As a Medical Secretary for Endocrinology & Diabetes, I efficiently manage patient inquiries, ensuring they are addressed promptly and thoroughly. I oversee and schedule patient appointments, ensuring they are organized and completed on time. My role demands strong organizational skills, proactive communication, and the ability to prioritize tasks under supervision to maintain smooth departmental operations. I excel in providing attentive support and ensuring patients receive timely and accurate care.

As a certified Phlebotomist, I have completed my training and am fully qualified to perform blood draws on patients with precision and care. I am skilled in using both standard needles and butterfly needles, ensuring a comfortable and efficient experience for patients. Trusted by both patients and colleagues, I maintain the highest standards of hygiene and safety throughout the process. My experience includes handling and labeling samples with strict adherence to protocols, ensuring accurate documentation. My commitment to patient care, attention to detail, and expertise in phlebotomy make me a reliable and valued member of the healthcare team.

▪ Venepuncture & Patient Safety: performed blood sample collection with strict adherence to infection control and NHS protocols, ensuring accuracy and patient safety.

As a Patient Coordinator at Newton Medical Centre, I play a crucial role in providing top-tier assistance to patients, consistently scoring at the top in performance evaluations. My core responsibilities include guiding patients through treatment plans, procedures, medications, and ongoing care needs, ensuring they receive the best possible support. I handle prescriptions, manage samples, and address patient inquiries with patience and empathy, particularly in challenging situations. I am highly skilled in maintaining patient confidentiality and handling sensitive information with great care. My organizational skills, attention to detail, and commitment to patient care make me a key member of the team.

▪ Managed referrals, prescriptions, and follow-up appointments, ensuring full compliance with NHS protocols and GP practice standards and GDPR ▪ Electronic Health Records (EHR): proficient in SystemOne, E-RS, SCR, and Accurx, ensuring accurate data management, seamless communication, and error-free prescription processing ▪ Multitasking & Problem-Solving: thrived in high-pressure environments, effectively prioritising tasks, resolving complex issues, and ensuring smooth daily operations ▪ Performance Recognition: consistently recognised as "Employee of the Month" for exceptional contributions to patient care and administrative excellence

Worked in various stadiums London such as The O2 Arena, Wembley Stadium, Twickenham Stadium, Tottenham Hotspur and demonstrated natural aptitude for interacting with customers and providing service at its at its excellence.

Checking the inventory listing with the actual stock on the shop shelves and reporting and discrepancies to managers. Keeping merchandise orderly and neat in appearance. Handling customer complaints in a professional and diplomatic way. Keeping the shop floor clean and tidy at all times.

Dealing with money transfer agencies such as Western Union, MoneyGram, Ria, Small World, Bikash and National Exchange. Execute customer transactions, including deposits, withdrawals, money orders, and checks. Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems efficiently, and strengthened the company.