Brianna Dyer
I have hands-on retail experience as a Sales Assistant at Delaware North, excelling in customer service, upselling, and store operations. Adaptable and positive, I thrive in fast-paced environments and enjoy engaging with customers, making me well-suited for dynamic shop floor roles in fashion and retail.
My main role was engaging directly with members of the public through door-to-door outreach, effectively communicating the charity’s mission and impact. I was trained and made to watch my mentor for 2 weeks and I managed to achieve 10 Regular Giving Donors in 4 Days on My first week of independence in the industry. I built strong rapport quickly with diverse individuals, increasing donor sign-up rates and long-term supporter retention.
- Delivered high-quality customer service in a fast-paced retail environment, ensuring a positive experience for all customers. - Operated tills and handled cash/card transactions accurately, maintaining strong attention to detail. - Handled customer queries and complaints professionally, resolving issues efficiently. - Consistently received positive customer feedback for friendly and efficient service. - Recognised by supervisors for reliability, punctuality, and strong work ethic.
- Supported teachers in delivering lessons, assisting pupils with reading, writing, and basic numeracy tasks. - Helped manage classroom behaviour by encouraging positive engagement and maintaining a supportive learning environment -Supervised children during activities, break times, and school events, ensuring their safety and wellbeing. - Built strong, positive relationships with pupils, contributing to improved confidence and classroom participation. -Demonstrated patience, empathy, and strong communication skills in a child-focused environment. - Received positive feedback from teachers for reliability, initiative, and enthusiasm.
- Delivered exceptional customer service in a premium coffee and pastry environment, ensuring a welcoming and high-quality experience. - Prepared and served hot drinks to a high standard, maintaining consistency and presentation. - Managed busy service periods effectively, working under pressure while maintaining attention to detail. -Recognised for maintaining high service standards during peak hours. - Built strong rapport with customers, contributing to repeat positive customer experiences.
- Delivered fast and friendly customer service in a high-volume, fast-paced food service environment. - Prepared and served food in line with company standards, ensuring quality, consistency, and presentation. -Worked collaboratively with team members to ensure efficient service during peak hours. - Handled customer queries and resolved issues professionally. - Performed effectively under pressure during busy periods, providing a smooth flow on shift -Recognised for speed, accuracy, and strong teamwork in a fast-paced environment. -Built positive interactions with customers, enhancing overall service experience.