With a background in aviation, I apply my excellent customer service skills honed as flight crew to retail environments. Skilled at transaction handling and upselling, with experience in complaint resolution and CRM systems. Comfortable adapting to fast-paced settings and flexible schedules.
• providing on board services in premium cabin in accordance with regulatory and health and safety guidelines • identify, document and analyse issues and report • explain use of safety equipment in order to ensure compliance with FAA and other regulations • oversea the maintenance of comfort, security and safety of all patrons by using a client centred work ethic • provided temporary coverage in operations centre, covering crewing, baggage and flight services.
• Electrical Design support team member • Ensuring on-time delivery and quality checks of electrical design prints to avoid errors in manufacturing • Managed and responded to system and development requests • Interfaced with other departments about manufacturing and testing objectives of prototype equipment