Grace Akala

Retail Sales Assistant

I have extensive retail experience, including as a Sales Assistant at Barnardo's where I excelled in upselling, inventory management, and providing excellent customer service. My adaptability and strong communication skills make me well-suited for dynamic retail environments.

Work Experience
3D Fashion Designer
Jun ‘20 - Now
Together Labs

• Directed the design, production, and monetisation of 3D designs and NFTs across metaverse platforms and social media • Determined key market trends to create innovative products, which yielded 121,500 unit sales from the debut set in 2020 • Earned c. $28,000 USD in revenue through 500,000 unit sales of the top 5 best-selling products between 2021-2022 • Titled as 'Veteran Tier 10 Pro Creator' (representing the top 1% of 100,000+ creators on the platform globally)

Hostess / FOH Assistant
Aug ‘18 - Aug ‘19
Various (Nando's & Showcase Cinemas)

• Adapted to diverse tasks, handling inquiries, directing phone calls, and addressing concerns promptly and professionally • Recognised for exemplary frontline hospitality, surpassing visitors' expectations with enthusiasm and dedication • Implemented effective upselling techniques, resulting in a 15% increase in average customer spend during shifts • Independently managed an unprecedented surge of 125,000 customers during premiere of the highest-grossing Marvel film

Retail Sales Assistant
Aug ‘16 - Aug ‘19
Barnardo's Charity Store

• Managed inventory and handled transactions at the till, ensuring accurate record-keeping and efficient stockroom organization • Organized impactful promotional events, driving a 15% increase in community donations to benefit vulnerable children • Campaigned at fundraising events, raising an impressive £6,500 in three months to support vulnerable children in the UK • Inspired customer support and increased charity store donations by 12.5% through targeted community outreach

Retail Experience
Retail Category
Work Environment
Shopping centre
Product Category
Beauty & Fragrances
Complaint handling
Product demos
Cash register
Returns & Exchanges
Online orders fulfilment
Client Advising
Store Maintenance
Stock control
Order preparation
Delivery processing
Inventory control
Product labelling
Product setup
Stockroom management
English - Native
Yoruba - Work Proficiency
Education & Training
University of Warwick
‘19 - ‘23
Master of Science in Biochemistry
Dartford Grammar School
‘17 - ‘19
IB Diploma
Dartford Grammar School For Girls
‘12 - ‘17