Ho Yin Wilson Lue
I bring strong customer service skills from high-end retail, excelling in greeting, advising, transactions, and managing dynamic situations. Fluent in English, Cantonese, and Chinese, I adapt quickly and am committed to delivering outstanding experiences on the shop floor in fast-paced environments.
Carry out safety, first aid and security procedures to the highest standard. Deliver service excellence by creating memorable inflight experiences and exceed our customers' expectations at every opportunity.
Oversaw the operation and publicity of HKJC's Charites Trust funded projects in relation to medical, sports education & youth and the elderly. Planned and implemented service/NGO visits for HKJC's Stewards (Board of Directors) and government officials to enhance the stakeholders' relationship. Collaborated with HKJC's Public Affairs team to develop monthly publicity matters with innovative platforms, such as social media (including Facebook and Instagram). Handled around 150 funded projects (donations ranging from £1 million to £130 million) ran by 60 NGOs annually. Led 20 high-level docent tours annually for HKJC senior management and VVIPs. Managed mega events including Ground Breaking (2016) and Opening Ceremony (2022) of The Chinese University of Hong Kong Medical Centre which was the first non-profit private teaching hospital in the city with HKJC's funding around £130 million.
Setup social media regulations and publicity plans all organisation's social media platforms, as well as enhancing the organisation's internal communication. Boosted up the numbers of social media followers within 3 months with IG followers increasing from 5,000 to 20,000+ and Facebook page followers from 80,000 to 120,000+.
Increased the participants number by 15% for Hong Kong's annual international week-long design event: BODW (Business of Design Week) and KNOW (Knowledge of Design Week) with effective marketing and PR plans.
Boosted the applications number from 100 to 500 annually by an introduction of innovative marketing and experience approach. Explored new business partners in Southeast Asia and Taiwan for a joint promotion opportunity.
CEO Forum, Beijing, China, Nov 2007 The Honorable Tony Blair's China Tour, Nov 2007 Philips ASEAN Healthcare Symposium, Kuala Lumpur, September 2007
Hi, I can confirm that I worked with Ho Yin Wilson Lue. During our time working together, he was reliable, attentive, friendly, and maintained a professional attitude. He worked well within the team, followed instructions effectively, and showed a positive approach to his responsibilities. I would recommend him for future opportunities.