Non-Food Department (F&F) October 2022 to Date • Unpacking of deliveries • Arranging and tidying the shop floors • Sorting of clothes according to gender, style and size • Tagging of clothes with security dongles • Attending to customers' inquiry • Assist customers with product information to suit their needs. • Scan products that are being moved to the shop floor • Treat customers' returns and enter the returned items back into the store • Receive and unpack stock.
• Sorting of incoming and outgoing parcels/ items according to geographical location • Weighing of goods for delivery to ascertain their weight in order to calculate the delivery fee • Repackaging of goods for delivery and proper labelling to show delivery location • Investigate and resolve customer complaints quickly and patiently. • Communicating with customers to update them on the status of their order • Database management and managed communication.
• Provided customers with up-to-date information about products and promotional offerings. • Handled customer calls and responded to queries about services, product damages, promotions, and billing. • Worked to address all customer concerns in a timely and effective manner. • Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic. • Developed successful tactics to sell products and services to customers. • Worked to understand the needs of each customer.
• Routing of finished from goods production to packaging line • Final Confirmation of quality and quantities' compliance • Receiving, checking and sorting the full range of Amazon products that enter the warehouse • Picking, packing, and shipping customer orders • Relocating products using forklifts, pump trucks and power pallet trucks • Sorting and pelleting of products • Redistribution of items across different unit for dispatch • Liaising with customers, suppliers and transport companies • Coordinating and monitor the receipt, order, assembly and dispatch of goods • Using space and mechanical handling equipment efficiently, making sure quality, budgetary targets and environmental objectives are met • Having a clear understanding of the company's policies and vision and how the warehouse contributes to these • Coordinating the use of automated and computerized systems where necessary • Responding to and deal with customer communication by email and telephone • Keeping stock control systems up to date and make sure inventories are accurate • Planning future capacity requirements • organizing the recruitment and training of staff, as well as monitoring staff performance and progress • Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded • Producing periodic reports and statistics on a daily, weekly and monthly basis