Experienced service-oriented, enthusiastic, and self-motivated individual with strong ability to multi-task, prioritize, and manage time effectively. With over 10 years working experience in a fast-paced live environment, managing tasks on a timely basis, and building trusted advisor relationship with customers to identify and guide them to their goals. I am focused, a good listener, empathic, patient, and of a caring nature while promoting team efficiency and adaptability with initiative-taking cross-functional communication, and meticulous diligence. I also recognize the importance of confidentiality and can show this in practice and have natural eyes for process improvement to promote efficiency with teamwork. My mantra is to exceed customers' expectations by working smart while driving quality and consistently managing high customer satisfaction ratings, creativity, and practical problem solver while managing numerous customers concurrently.