I excel in customer interaction and sales support from my volunteer role at Thames Hospice. Fluent in English, Arabic, and German, I adapt easily to diverse retail settings, ensuring exceptional service and teamwork on the shop floor while handling complaints and advising clients effectively.
• Supported detailed administration and office procedures to improve accuracy and efficiency. • Created databases and spreadsheets to improve inventory management and reporting accuracy • Effectively managed incoming and outgoing mail to maximise office efficiency. • Maintained and updated records on the database for accuracy.
• Researched new topic areas and kept up-to-date subject knowledge. • Coached students to apply knowledge of mathematical concepts and critical thinking to exam-style questions in time-critical environment. • Crafted personalised leaming plans to combat students' weaknesses and improve academic performance
• Provided warm and friendly welcome to customers and donors daily. • Aided customers with product selection and sales, recommending items to increase transaction value. • Worked closely with other volunteers to solve problems and handle customer concerns. • Sorted, prepared, and replenished a lot of donated items per shift, exceeding store targets. Languages: English: Native Arabic: Fluent German: Fluent Spanish: Elementary