Pearlyn Nair
I have hands-on experience in high street and premium retail, specialising in customer service, sales, cash handling, and stock management. I excel in delivering product knowledge, upselling, and adapting quickly to new teams and environments, ensuring positive shopping experiences in dynamic, fast-paced settings.
Deliver exceptional customer service in fast-paced retail environment, serving 20-30 customers per shift with focus on product knowledge and personalized recommendations Contribute to store-wide 39% profit increase through effective upselling, visual merchandising, and customer engagement strategies Process billing and payments with 100% accuracy while maintaining compliance with store procedures and POS protocols Manage stock organization, replenishment, and back-of-house inventory flow ensuring product availability Completed company safety training and demonstrate proficiency in Store IQ and Newlook UP Exclusive operational systems Build strong rapport with diverse customer base, resolving queries and enhancing overall shopping experience
Provided exceptional customer service by greeting and assisting an average of 50+ customers daily, resulting in a positive feedback score in customer satisfaction surveys. Processed transactions efficiently using a POS system, managing cash and credit card payments with accuracy. Resolved customer complaints and managed returns/exchanges in a professional manner, maintaining customer loyalty and brand reputation. Maintained store cleanliness and organization, ensuring a tidy and inviting shopping environment for all customers