Dedicated luxury professional with over 8 years of experience in ultra-high-end watches and fine jewelry, event management and Skilled in high-value sales . Demonstrates a strong ability to meet company goals through consistent and organized practices. Deep knowledge of Swiss horology, haute joaillerie, and exclusive limited editions. The ability to exceed expectations in elite luxury environments.
Advised clients on heritage, craftsmanship, and investment value of high-luxury timepieces and jewels. Assisted in the sale of a rare watch valued at $2M for a royal family client. Facilitated the private sale of a 1.2M diamond watch to a UHNW client within 48 hours of presentation. Delivered bespoke customer service to international clientele in a prestigious watch and jewelry. Conducted private appointments, product storytelling, follow-up to enhance client loyalty and satisfaction. Utilized CRM tools to manage client database, personalize outreach, and support ongoing sales cycles. Closed the acquisition of a limited-edition grand complication timepiece valued at 970k, securing the transaction during an exclusive in-salon viewing. Private preview events for elite clients, resulting in 6M+ in sales from multiple-events transactions
Achieved strong individual sales results through upselling and cross-selling techniques. Supported sales targets by delivering exceptional VIP client experiences . Managed boutique operations including events. launches, and merchandising. Handled high-value transactions and international client orders. Resolved client issues efficiently to maintain high satisfaction and brand loyalty. Handling sales objections by encourage and question, confirm understanding, address the concern, and check. Built and managed a high-value client database, improving retention and repeat sales . Delivered internal training to enhance team selling capabilities and product expertise.
La Maison De Luxe: Roberto Cavalli by Franck Muller, Elie Saab, Versace, Cerruti, Baume and Mercier, Fendi Saint Honoré, Salvatore Ferragamo, Chopard, Dior, Akillis and Tanishq for Jewellery... Inspire customers and exceed their expectations by providing a luxury. Selling experience to all by using excellent product and brand knowledge. Enhancing and developing the business. Ensure customer loyalty by collecting customer information, thus building and maintaining a clientele base. Mastering knowledge and information related to the brand and share to respected customers. Deliver standard service excellence to customer, based on brand guidelines. Establishing contact and develop relationship with regular and new customers.