Kasinathan Sukumaran
I bring hands-on sales experience in menswear and accessories, excelling at customer advising, upselling, and complaint resolution. Adaptable across high street and boutique settings, I thrive in fast-paced shop floor roles, ensuring customer satisfaction through attentive service, efficient stock management, and strong teamwork.
Managed front desk operations including reservations, check-ins, and guest enquiries - serving as the first point of contact and setting a professional tone for every visit. Hosted events and group bookings, coordinating with the wider team to ensure smooth delivery and a high-quality guest experience from start to finish. Provided technical maintenance on mini-golf systems and electronic equipment, conducting routine checks and troubleshooting faults to keep the venue fully operational. Supported bar operations as barback - restocking supplies, managing glassware, and assisting bartenders during peak periods to maintain service efficiency. Demonstrated strong multitasking across five distinct roles, adapting quickly to operational demands in a busy entertainment environment.
Organised and hosted interactive game nights and themed events, creating an engaging atmosphere and driving repeat customer visits. Managed bartending, hosting, and event facilitation simultaneously, maintaining high service standards throughout.
Delivered professional, attentive table service in a busy restaurant, managing multiple covers concurrently while maintaining presentation and quality. Cleared and reset tables efficiently between sittings, maximising capacity during peak trading periods.
Advised customers on product selection based on their needs and preferences, increasing sales opportunities and satisfaction ratings. Resolved complaints and process issues proactively, maintaining a consistently positive customer experience.
Sourced new clients through targeted research and networking, built lasting client relationships, and monitored competitor pricing to stay ahead of market trends.
Kasinathan was reliable, professional, and easy to work with. Although we worked at different companies, I found him to be friendly, hardworking, and good with customers. He communicated well with team members and handled his responsibilities professionally. I believe he would be a great fit for hospitality and hosting roles.