Noah Moretti
Luxury retail leader with 9 years of experience across London's flagship fashion, beauty, and luxury resale environments. Proven track record driving commercial growth, leading high-performing teams, and developing high-net-worth client relationships across multi-brand retail operations. Strong background in client development, commercial strategy, luxury partnerships, and visual merchandising. Recognised for exceeding FY25 sales plan by 34%, shaping regional clienteling standards across London, and supporting the launch and commercial growth of emerging luxury resale concepts in Mayfair.
• Led daily commercial operations for a Mayfair luxury resale boutique specialising in Hermès, Chanel, Rolex and Louis Vuitton, across consignment, buyout, authentication, client experience and boutique presentation. • Partnered with marketing and social media teams to increase SEO visibility, Google search performance, and brand awareness through a luxury-focused content strategy, client engagement, and local partnership activations. • Developed strategic partnerships with luxury hotels, restaurants, salons, and private businesses across Central London to increase client acquisition, footfall, and high-net-worth client engagement • Oversaw client experience, visual merchandising, and operational development during the launch and growth of a new Mayfair retail concept, supporting commercial strategy, inventory direction, and boutique presentation standards. I
Led one of Europe’s largest beauty divisions, delivering over £140M annual turnover across 300+ global beauty brands. Managed and coached a 270+ multi-brand team, driving operational excellence and luxury service standards. Partnered with Chanel, Dior, Tom Ford, Hermès, and other brand partners to deliver flagship activations and launches that elevated traffic and sales. Shaped client experience through CRM initiatives and clienteling strategies that increased repeat business. Recognised for driving service excellence and commercial results in Selfridges’ flagship beauty division, one of Europe’s most competitive retail environments.
Regional lead for Clienteling Playbook in FY24 across East and West London. Drove influence sales to 18% versus 7% target. Maintained 90%+ capture rate monthly. Sustained Medallia OSAT and NPS scores at 85%+. Partnered with Allocation, Buying, VM, and Canary Wharf marketing to deliver VIP events, including champagne and Charbonnel et Walker pairings, driving traffic and sell-through. Promoted from Assistant Store Manager to Store Manager in under 12 months, reflecting strong KPI delivery and leadership impact.
Planned and executed VM refreshes to enhance storytelling. Trained stylists on cross-selling, follow-up, and appointment setting. Delivered event nights to increase traffic and basket size. Brought back conference insights that increased revenue by 18%. Led floor operations during peak trade and increased conversion rates and UPT with data-driven styling additions.
Increased efficiency by delivering floor sets to plan in 3 departments daily. Protected service flow during refits and floor moves. Drove size integrity and presentation standards. Improved visibility and sell-through on key lines with fast VM changes. Supported stock flow and readiness before trade.
Resolved guest complaints and improved repeat orders. Built foundational leadership skills in a fast-paced operational environment. Promoted from Barista to Supervisor immediately after probation, entrusted with shift leadership and operational controls. Increased compliance by 15% through detailed documentation of food safety and allergen protocols.
Working with Noah was a great experience. He is a creative and inspiring leader who always keeps the team motivated and focused. His attention to detail, client experience, and visual standards were exceptional. Noah brings energy, structure, and positivity to every day at work.
Reliable worker, great at selling and leading.