I have strong experience as a sales assistant and manager in fashion and lifestyle brands, excelling in customer service, sales, and visual merchandising. I thrive in fast-paced retail environments, am quick to adapt, and am passionate about delivering an engaging, welcoming experience on the shop floor.
A passionate and detail-oriented wedding planner dedicated to creating unforgettable celebrations filled with love, elegance, and personal touches. I bring creativity, calm, and care to every couple’s special day.
Greeting Customers and ensuring customer needs are met through excellent product knowledge, as well as being trained in sizing and body shape. Promptly and accurately processing customers sales Maintaining the stores excellent presentation standards, while supporting with weekly deliveries Creating a welcoming environment that makes customers want to visit regularly Being a brand ambassador for Caledonia Sales and Store targets
Greeting Customers and ensuring customer needs are met through excellent product knowledge, as well as being trained in sizing and body shape. Promptly and accurately processing customers sales Maintaining the stores excellent presentation standards, while supporting with weekly deliveries Creating a welcoming environment that makes customers want to visit regularly Being a brand ambassador for Caledonia Sales and Store targets
Sharing your product and brand knowledge to help our customers make considered purchases Promptly and accurately processing customers orders Maintaining the stores excellent presentation standards, while supporting with weekly deliveries Creating a welcoming environment that makes customers want to visit regularly Being a brand ambassador for Neptune Sales and Store targets
Assisted Manager Keyholder responsible Open and closed daily sales Sales and targets Visual Merchandising Deliveries Customer Care
Answer and direct calls Organise and schedule appointments Planned meetings Distribute emails, correspondence memos and letters Develop and maintain a filing system Ordered office supplies Customer service Act as point of contact for clients Book travel arrangements Maintain contact list
Keyholder Open and closed daily sales Handle back office tasks Updated Information boards Merchandised windows and displays Deliveries
Trained, coached and mentored staff Strengthened company business by leading by example Allocated realistic timescales by organising my time efficiently Provided and ensured direct and indirect service in all service areas Followed legal requirements and H&M policies Follow up on sales and initiate action to reach budget Handled back office tasks i.e Timesheets, Rotas Work with and follow up on sales (SLP)
I’ve had the pleasure of working with Fiona on several occasions in a professional capacity within the wedding industry. Each time, she has demonstrated a consistently high standard of professionalism, clear communication, and reliability — all qualities I believe would serve her well in a luxury retail environment. Fiona has a calm, polished manner and works well under pressure, which is essential when dealing with high expectations and time-sensitive events. She has a keen eye for detail and a natural ability to engage with clients in a way that feels both personal and appropriate to the setting. In my experience, she is organised, well-presented, and able to adapt to the needs of both clients and colleagues with ease. Her approach is always thoughtful and client-focused, and she takes pride in delivering a high standard of service. I believe Fiona would be a strong addition to any team in the luxury retail sector and would bring with her a solid set of interpersonal and organisational skills. I’m happy to provide further details if required. Kind regards, Rasswella Shillito