Sufian Shafaqat

RFL: Contract Finished Key responsibilities • Deepen the relationship with clients to drive lifetime loyalty and spend. • Consistently achieve or exceed monthly, quarterly and annual store sales plan. • Capture client data. • Cultivate new and existing client relationships. • Deliver a significant portion of sales through repeat client business. • Drive business through key product pillars. • Elevate in store experience by consistently delivering memorable moments to every client. • Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. • Client Experience Behaviours identified within the TEl program (Voice of Client Survey) and with Tiffany client experience vision. • Execute best practices by optimising hospitality and store amenities to create unique experiences and take action on TEl performance and client feedback.

RFL: To work in London due to personal reasons Key Achievements • Team size: 12 • Store Turnover : £410,000 month • Personal UPT and ATV: UPT 1.7 ATV: £450 • Personal monthly turnover: £60.000 • Biggest personal transaction in store: 20,000 in one transaction. • I had a client who originally was only browsing for 1 suit . Who ended up leaving with 8 Suits . I spent a couple of hours with this client but it was a win situation for both of us he left with an amazing purchase and I had an amazing outcome for the month . • Doing a £20,000 sale • Building a clientele • Getting Great Feedback daily from clients this was through taking there emails at the till and then they would get an automated email telling them to take a survey on my customer service and a vast majority of my clients would take the survey and give a 10/10 Key Responsibilities • Opened and closed the department by completing security, cleaning and financial checklists. • Responsible for the department's banking and transmission. • Addressing to the Sales Manager for any issues unable to resolve. • Handled special customer requests to locate out-of-stock items. • Processed and loaded deliveries and back-stock onto store shelves. • Gained extensive knowledge of product inventory to aid customers with enquiries. • Replenished items and organised displays to keep stock looking professional. • Operated register to process payments via cheque, cash and cards. • Handled incoming calls with professional and knowledgeable telephone manner. • Assisted in annual stocktaking through counting, record-keeping and documenting. • Very hands on with CRM as the store is very focused around that, using a work phone and the CRM database to help expand the costumer pool and inform on new releases.

RFL: Contract finished. Key Achievements • Team size: 15 • Personal UPT 2.2 • ATV £2K • Personal monthly turnover: £135k Key Responsibilities • Offering outstanding customer experience and supporting clients with their needs while also keeping the store running with all other tasks due to fast pace. • Supporting with the pop-up operations. • Received strong product training across all categories to enhance brand knowledge. • Supported with BOH duties when needed (Stock, Deliveries, etc). • Displayed flexibility and innovation when reacting to changing business environments, particularly during peak trading periods, by adapting to new situations and prioritising customer needs. • Deliver exceptional customer service to high-end clientele, resulting in increased sales and customer satisfaction.

RFL: Left to support Ami with their pop up as he would love to be part of their potential store opening. Key Achievements • Team size: 20 • Personal monthly turnover: average £30K • Personal client book: I had a mobile where I would contact clients and speak to them about stock and products via WhatsApp business. • Biggest personal transaction in store: £15 000. I served a Middle Eastern family where their 4 daughters were buying shoes and handbags and in total, I sold around 12 units. • Hitting my target every month • Learning about the stock. Dolce and Gabbana are very well known for their loud prints so getting to know the stock is very important in a brand like dolce and Gabbana. • Working for a well-known luxury fashion brand • Always have positive feedback from the clients about my service. Key Responsibilities • Provide exceptional customer service by greeting and assisting customers with their requirements. • Demonstrated excellent product knowledge. • Ensured all customer information is up to date with company CRM. • Ensured the shop floor remained clean and tidy for customers. • Consistently achieving individual and department targets. • Received strong product training across all categories to enhance brand knowledge. • Supported with BOH duties when needed (Stock, Deliveries, etc). • Displayed flexibility and innovation when reacting to changing business environments, particularly during peak trading periods, by adapting to new situations and prioritising customer needs.

RFL: Was studying while also working, wanted to move to a full time position. Key Responsibilities • Consistently achieving individual and department targets. • Received strong product training across all categories to enhance brand knowledge. • Supported with BOH duties when needed (Stock, Deliveries, etc). • Displayed flexibility and innovation when reacting to changing business environments, particularly during peak trading periods, by adapting to new situations and prioritising customer needs

Key Responsibilities RFL: Was working two roles at the same time and also studying in college • greeting customers, taking and making phone calls • helping customers select the correct frame for their lenses • measuring the frames and ensure they fit perfectly • ordering prescription glasses and contact lenses in for the customer • making follow up appointments for customers • making adjustments to the frames when the customer collects their glasses • carrying out pre-screening tests such as retinal imaging and pressure and visual field testing • explaining offers and products to customers • taking payments from customers.

RFL: Was working two roles at the same time and also studying in college. Key Responsibilities • Offering outstanding customer experience and supporting clients with their needs while also keeping the store running with all other tasks due to fast pace. • Supporting with the pop up operations. • Received strong product training across all categories to enhance brand knowledge. • Supported with BOH duties when needed (Stock, Deliveries, etc). • Opened and closed the boutique, while also taking care of tilling, cleaning the shop floor and replenishing the stock.

RFL: Was working two roles at the same time and also studying in college. Key Responsibilities • Provide exceptional customer service by greeting and assisting customers with their requirements • Demonstrated excellent product knowledge • Ensured all customer information is up to date with company CRM • Ensured the shop floor remained clean and tidy for customers • Consistently achieving individual and department targets