Olya Kustova Krolombi

Key Accounts Manager - Strategic partnerships
Portfolio website

I am an account and client relationship manager with a robust understanding of the fashion and luxury industries and consumer behaviour. Adept at using communication techniques to increase brand awareness among clients, I encourage market growth and return on investment. I sustain a high-returning client rate and build an engaged and loyal customer base. I have proven high quality implementation of business strategises that help me and my team to meet targets and drive sales and customer growth. Areas of Expertise: E-Com Business and Marketplace, Relationship Management, Innovation in Content, Account Management

Previous Brands
Anna Mason London
AZ Real Estate
Hewi London
Swatch Group
Wardrobe Icons
Work Experience
Key Accounts Manager and Head of Styling
Apr ‘23 - Now
Hewi London

Key Achievements • Grew the number of new key business accounts by 20% and doubled the revenue delivered to the company from existing accounts by 30%. • Successfully led key promo event which generated £20K in a single day of pop-up installation. • Increase in international portfolio revenue in the last 6 months. • Created and implements a business proposal to launch a styling service as a new business venture.

Digital and Marketplace Executive
Sep ‘20 - Apr ‘23
Wardrobe Icons

Key achievements • Successfully implemented targeting strategy for newsletter marketing which increased the number of subscribers and future potential buyers by 30%. • Contributed to high impact photoshoots which significantly increased engagement of platform audience. • Utilised the business CRM alongside their scoria media strategy to manage visual representation for the Future ICONS Brands, boosting the sales of eight listed brands.

Client Relationship Associate and Stylist
Sep ‘19 - Dec ‘19
Anna Mason London

Key achievements • Private VIP sessions contributed to sales growth and copay revenue. • Identified need for a merchandising strategy and produced one to guide the store.

Buyer and Private Styling Client Consultant
Mar ‘19 - Apr ‘23
Self employed

Key Achievements • Successfully launched personal online services and increased the number of clients in the UK and abroad. • Increased the returning client base, including HNWI’s, by 40% for online follow-up styling sessions.

Communications and Development Business Senior Associate for the UK, Ireland and Russia
Dec ‘18 - Jun ‘19

Key achievements • Part of the team that launched WeWork in the Russian market and created a new pipeline of B2B and B2C clients for Ireland and UK. • Doubled the number of sales leads for UK and Ireland.

Account Manager and Business Development Consultant
Nov ‘17 - Sep ‘18
AZ Real Estate

- Liaised with clients, including HNWIs, in relation to advice on the best possible investment solutions in the UK real estate market. 80% of clients were Russian or CIS, with 20% UK and International. - Conducted up to 5 client consultations per day. - Managed at least 10 projects independently at any one time. - Was responsible for 95% of the residential instructions in the company, with approximately 90% successfully concluded. - Communicated with the CEO of the company to assist in maximising brand awareness. - Undertook extensive market research on a daily basis in order to present findings to the clients. - Assisted with social media content management, regular weekly postings and updates using WordPress. see less

Business and Legal Consultant
Mar ‘13 - Mar ‘16
Swatch Group

- Management of the renegotiation of all active sale and purchase agreements for Swatch Group Russia. This extensive project demanded detailed and diligent organisation and utilisation of negotiation skills as I worked with branch managers to finalise the agreements with our clients. - Interaction with customs authorities on intellectual property issues, particularly the import of counterfeit goods. - Cooperation with company business partners regarding leases, purchase and sales contracts and other agreements. I was required to understand and focus on delivering the strategic priorities of the company. - Interaction with Russian legal authorities on behalf of Swatch Group to resolve disputes or issues. - Review of claims received from private individuals regarding the protection of consumers' rights. - Representation of Swatch Group in court hearings during cases of consumer rights protection. see less

English - Fluent
Russian - Native
Spanish - Basic
Hebrew - Basic
Education & Training
‘19 - ‘19
Styling and Art Direction
City University of London
‘16 - ‘17
International Communications and Development
University of Foreign Languages
‘07 - ‘12
Civil Law
London, UK