I am an account and client relationship manager with a robust understanding of the fashion and luxury industries and consumer behaviour. Adept at using communication techniques to increase brand awareness among clients, I encourage market growth and return on investment. I sustain a high-returning client rate and build an engaged and loyal customer base. I have proven high quality implementation of business strategises that help me and my team to meet targets and drive sales and customer growth. Areas of Expertise: E-Com Business and Marketplace, Relationship Management, Innovation in Content, Account Management
Key Achievements • Grew the number of new key business accounts by 20% and doubled the revenue delivered to the company from existing accounts by 30%. • Successfully led key promo event which generated £20K in a single day of pop-up installation. • Increase in international portfolio revenue in the last 6 months. • Created and implements a business proposal to launch a styling service as a new business venture.
Key achievements • Successfully implemented targeting strategy for newsletter marketing which increased the number of subscribers and future potential buyers by 30%. • Contributed to high impact photoshoots which significantly increased engagement of platform audience. • Utilised the business CRM alongside their scoria media strategy to manage visual representation for the Future ICONS Brands, boosting the sales of eight listed brands.
Key achievements • Private VIP sessions contributed to sales growth and copay revenue. • Identified need for a merchandising strategy and produced one to guide the store.
Key Achievements • Successfully launched personal online services and increased the number of clients in the UK and abroad. • Increased the returning client base, including HNWI’s, by 40% for online follow-up styling sessions.
Key achievements • Part of the team that launched WeWork in the Russian market and created a new pipeline of B2B and B2C clients for Ireland and UK. • Doubled the number of sales leads for UK and Ireland.
- Liaised with clients, including HNWIs, in relation to advice on the best possible investment solutions in the UK real estate market. 80% of clients were Russian or CIS, with 20% UK and International. - Conducted up to 5 client consultations per day. - Managed at least 10 projects independently at any one time. - Was responsible for 95% of the residential instructions in the company, with approximately 90% successfully concluded. - Communicated with the CEO of the company to assist in maximising brand awareness. - Undertook extensive market research on a daily basis in order to present findings to the clients. - Assisted with social media content management, regular weekly postings and updates using WordPress. see less
- Management of the renegotiation of all active sale and purchase agreements for Swatch Group Russia. This extensive project demanded detailed and diligent organisation and utilisation of negotiation skills as I worked with branch managers to finalise the agreements with our clients. - Interaction with customs authorities on intellectual property issues, particularly the import of counterfeit goods. - Cooperation with company business partners regarding leases, purchase and sales contracts and other agreements. I was required to understand and focus on delivering the strategic priorities of the company. - Interaction with Russian legal authorities on behalf of Swatch Group to resolve disputes or issues. - Review of claims received from private individuals regarding the protection of consumers' rights. - Representation of Swatch Group in court hearings during cases of consumer rights protection. see less