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Open to Permanent
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Olya Kustova Krolombi

L&D Specialist
Portfolio website
About

People development and coaching professional with a background in law, business development, and psychology. Experience across client advisory, leadership training, and program design in sectors including real estate, fashion, co-working, and wellness. Proven track record delivering coaching and development programs for individuals, teams, and senior leaders, including expats and cross-cultural professionals. Experienced in building scalable services that combine behavioural insight, communication frameworks, and learning strategy.

Previous Brands
Anna Mason London
AZ Real Estate
Hewi London
Swatch Group
Wardrobe Icons
WeWork
Association for Coaching
Work Experience
AI and Digital Coaching Community Lead
Feb ‘25 - Now
Association for Coaching

Senior Key Account Manager - Head of VIP Devision
Apr ‘23 - Mar ‘24
Hewi London

Key Achievements • Grew the number of new key business accounts by 20% and doubled the revenue delivered to the company from existing accounts by 30%. • Successfully led key promo event which generated £20K in a single day of pop-up installation. • Increase in international portfolio revenue in the last 6 months. • Created and implements a business proposal to launch a styling service as a new business venture.

Career and Leadership Coach | Talent Development Consultant
Nov ‘20 - Now
Self employed

With full-time employment breaks

E-Commerce Consultant
Sep ‘20 - Apr ‘23
Wardrobe Icons

Key achievements • Successfully implemented targeting strategy for newsletter marketing which increased the number of subscribers and future potential buyers by 30%. • Contributed to high impact photoshoots which significantly increased engagement of platform audience. • Utilised the business CRM alongside their scoria media strategy to manage visual representation for the Future ICONS Brands, boosting the sales of eight listed brands.

Private Client Consultant
Sep ‘19 - Dec ‘19
Anna Mason London

Key achievements • Private VIP sessions contributed to sales growth and copay revenue. • Identified need for a merchandising strategy and produced one to guide the store.

Communications and Development Business Senior Associate for the UK, Ireland and Russia
Dec ‘18 - Jun ‘19
WeWork

Key achievements • Part of the team that launched WeWork in the Russian market and created a new pipeline of B2B and B2C clients for Ireland and UK. • Doubled the number of sales leads for UK and Ireland.

Account Relationship Manager
Nov ‘17 - Sep ‘18
AZ Real Estate

- Liaised with clients, including HNWIs, in relation to advice on the best possible investment solutions in the UK real estate market. 80% of clients were Russian or CIS, with 20% UK and International. - Conducted up to 5 client consultations per day. - Managed at least 10 projects independently at any one time. - Was responsible for 95% of the residential instructions in the company, with approximately 90% successfully concluded. - Communicated with the CEO of the company to assist in maximising brand awareness. - Undertook extensive market research on a daily basis in order to present findings to the clients. - Assisted with social media content management, regular weekly postings and updates using WordPress. see less

Corporate Lawyer
Mar ‘13 - Mar ‘16
Swatch Group

- Management of the renegotiation of all active sale and purchase agreements for Swatch Group Russia. This extensive project demanded detailed and diligent organisation and utilisation of negotiation skills as I worked with branch managers to finalise the agreements with our clients. - Interaction with customs authorities on intellectual property issues, particularly the import of counterfeit goods. - Cooperation with company business partners regarding leases, purchase and sales contracts and other agreements. I was required to understand and focus on delivering the strategic priorities of the company. - Interaction with Russian legal authorities on behalf of Swatch Group to resolve disputes or issues. - Review of claims received from private individuals regarding the protection of consumers' rights. - Representation of Swatch Group in court hearings during cases of consumer rights protection. see less

Languages
English - Fluent
Russian - Native
Spanish - Basic
Hebrew - Basic
Education & Training
the coaching academy
‘24 - Unknown
PGCert in Coaching
coaching
UAL
‘19 - ‘19
Styling and Art Direction
Art
City University of London
‘16 - ‘17
MA
International Communications and Development
University of Foreign Languages
‘07 - ‘12
BA
Civil Law
Open European Academy, MBA Program
PGCert in Gestalt - Therapy
Psychology
SMART University
‘24 - ‘25
PGCert in Social Psychology
psychology
Westminster University
‘22 - ‘23
Certificate in Counselling Therapy Skills
therapy
London, UK