I have two years of experience as a Shop Assistant at Katimo, excelling in customer service, visual merchandising, and sales. I handle transactions, inventory management, and promotional activities while maintaining deep product knowledge.
• Provided exceptional customer service by greeting customers, identifying their needs, and offering personalized product recommendations, resulting in high levels of customer satisfaction and repeat business. • Maintained a deep knowledge of product lines, including materials, craftsmanship, and brand history, enabling me to educate and inform customers effectively. • Assisted in visual merchandising by arranging store displays and product presentations in line with brand standards, which contributed to increased foot traffic and sales. • Handled point-of-sale transactions efficiently, including cash, credit, and returns, ensuring accuracy and a smooth checkout experience for customers. • Monitored inventory levels and communicated with the stockroom to ensure that the store was always well-stocked with popular items. • Supported promotional activities by setting up displays, distributing marketing materials, and engaging with customers to promote special offers and new arrivals. • Resolved customer complaints and issues promptly and professionally, ensuring a positive shopping experience and maintaining the brand's reputation. • Collaborated with team members to achieve daily, weekly, and monthly sales targets, often exceeding goals through effective sales techniques and customer engagement. • Stayed up-to-date with industry trends and product launches, allowing me to provide customers with the latest information and advice on luxury products. • Assisted in store opening and closing procedures, including counting tills, securing merchandise, and maintaining a clean and organized retail environment.
• Collection Support: Assisted in the design and production process of the SS21 collection, providing critical support in fabric selection and quality control. • Quality Assurance: Conducted thorough quality checks at various production stages, ensuring high standards were maintained. • Factory and Fabric Sourcing: Identified and liaised with local factories, selecting appropriate fabrics that aligned with the collection's vision and quality requirements. • Logistics and Shipping: Managed logistics for the purchasing and delivery of small quantities of fabric, facilitating efficient production flow. • Creative Contributions: Assisted in creating mood boards, helping to visually communicate the collection's themes and concepts.