Ella Clarisse Bitsindou

Ensure high levels of customer satisfaction through excellent sales service Welcome and greet customers. Receiving phone calls from Nikken Distributors and / or customers, taking orders and answering queries, helping them find anything within the website that they need. Maintain follow up with the customer, whose query you had solved. Ensuring they are satisfied with the solution. Liaising with distributors and Nikken staff, via phone, post and email. Responsible for taking queries and having ownership of issues raised. Receiving and responding to correspondence or forwarding for action as required Completing any admin tasks in relation to customers queries. Translation and proof reading as required

Feelunique: an online retailer of premium beauty products in Europe and the world. Interact directly with new and existing customers to provide quality customer service, while increasing the company's revenues through increased sales. Supporting sales and development departments Offering customers products and services Actively support operational change whilst effectively minimising disruption to production and service Be responsible for communicating any issues/information that may impact the delivery of service Work in close liaison with warehouse, Team Leaders and externally with customers to facilitate customers satisfaction Dealing with any inbound and outbound queries through emails, telephone calls and live chat and passing them onto the relevant departments within agreed timeframes. Work in partnership with the other areas of the business as necessary to ensure timely delivery of all shipments Process orders, and provide information about Feelunique products and services performing administrative tasks Dealing with fraud Handling and escalating any complaints Update customers account Refunding customer I used a variety of IT systems and programmes on a daily basis, often going from one to another with my ability to multi-task. Testing new platforms Raise defects on the company's website and system Involved in translating texts from English to French and French to English for the company's purpose

To managed effectively the business key clients ensuring that we as XPO Logistics go way beyond their expectations. To work closely with the transport operation team to ensure commitments to clients are kept and in line with the business expectations. Maintaining KPI's and producing monthly reports to ensure that service levels are in line with customers' & XPO Logistics requirements. Communicating with customers to ensure their quotations and traffic requirements are fulfilled and in line with their booking instructions. To get feedback from clients / prospect on spot quotation / prices we have issued with a view to understand our position in the market and to look for ways to do things differently if not successful. To update customers on collections / deliveries. To monitor trade and pattern of existing clients to ensure budget expectations are met. To ensure all administrative duties are carried out as necessary and to a high level of accuracy and professionalism. Speaking with suppliers such as XPO/Subcontractors in the UK and abroad to get pricing. Maintain daily contact via phone with clients & colleagues. Building up relationship with clients with a view that relationship resolve issues and increase loyalty. To use all IT based systems in the effective delivery of their role including Excel, Planning and Carto, outlook, Gmail. To offer our clients as much transport solution as possible. To ensure that issues are recorded in the transport system. Ensures that appropriate communication methods are used to provide information to provide both internal and external customers as required e.g., dealing with customer issues etc. To ensure compliance with Company Health & Safety requirements highlighting any concerns to line management To support the management team in the development of other colleagues. To identify and highlight to management any potential improvement opportunities. To demonstrate the Company Values in the undertaking of their role. To undertake any other reasonable task as required. To always display the highest standards of customer service. To undertake any relevant training events in line with own personal development needs and business requirements.

Aside from my daily responsibilities, I joined the company to be part of export team from UK to Europe Role and responsibilities: Used a range of office software, including email, spreadsheets and databases; Used a range of company's' systems; Provide administrative support to Distribution as assigned Act as liaison between client, agent and customer in England and Europe Shipment tracking and keeping clients up to date Handling export queries for English and European partners with excellent customer service skills Managed flow of information throughout the day, faxes, coping, telephone, email etc. Raised a failure to systems Timely and accurate reporting of assigned task status as required by Team Leader/Manager Escalate product issues and suggest improvements

Handle incoming Service & Support calls and emails ensuring that ID and verification processes are adhered to. Dealing with customer complaints and dissatisfaction Potentially providing alternative products Potentially closing customers' accounts Taking payments- Regardless of closure Activate customer credit card details using TS2 Process debit card payments using TS2 Provide assistance with balance requests, password setup and any general customer requests for information concerning the product Identify and capture any potential complaints and refer as necessary Manually pass details to the Fraud team where appropriate Offer PBP, Balance transfers and additional cardholders

Liaising with clients and managers to generate daily reports, debriefing and administration work Communicate effectively with customers at all levels through clear and accurate letter writing, emails, and telephone calls Updating customers' account Maintaining personal accuracy and following all team processes Providing excellent customer service to all level of customer Recognizing, reporting and resolving any queries to existing and new clients Providing excellent customer service to new and existing customers Answered inbound and outbound calls Dealing with booking

Marketing company designing campaigns for major business clients Providing excellent customer service to new and existing customers Building relationships with clients' staff Answered inbound customer queries and converted these into sales Also handled business to business sales visits Used effective questioning skills to meet the customers' individual needs Maintaining product and industry knowledge in order to provide impartial advice Listening to and empathizing with the customer Remaining calm and objective when dealing with difficult customers Generated daily progress report, maintaining a list of priority sales prospects Identified and developed new target groups

The Carphone warehouse Group Plc is a retail and distribution business and is Europe's leading independent retailer of mobile phones and services with over 2,400 stores in 9 countries. I played a key role as a system tester in the integration of the Melon management system - an information portal providing a “know issues” internal point of reference for customer service advisors. Responsibilities Working closely with developers and system analysts within an AGILE/SCRUM development environment. Liaising with the team manager, reporting progress and acting as scribe at team meetings Estimations of change requests raised by the clients Quality assurance activities – actively involved in the "defect prevention scheme" which involved keeping record of the defects raised, producing reports on this basis and suggesting preventative measures that could be applied System Performance testing using Test Automation tool HP Mercury LoadRunner Regression testing using Test Automation tool: HP Mercury WinRunner. Working and adhering to environment methodology, business requirements and strict time-scales producing test plans / approach, test conditions, test cases and test data. Performed user acceptance tests on the newly integrated information system (Melon) Providing full support for the pilot users. This involved being the first point of contact for them, troubleshooting any issues and escalating those were appropriate. Furthermore, liaising with the UAT team to ensure proper integration of the application, and raising defects.

Project description: Aubierge Enterprises is an IT consultant company. With over ten years of experience in providing solutions for customers, the company is responsible for performing moderately complex testing tasks requiring planning scheduling to assure that developed products meet design specifications and are within the client's quality management standard Responsibilities Evaluated software products against client requirements Gathered information by Liaising with Developers, BA and the SME

Project description: SNCF (Société National des Chemins de Fer Francais), the national high speed railway company, with over thirteen years of experience in providing services to railway networking mainly in France and some European countries Responsibilities Trained new starters on the ticketing and reservation system Briefed staff on their daily duties I dealt with queries and handled customers complains Generated report Promoted new and existing products Stock control Motivated staff on the sales increased Supervised different sites: platforms check in, ticket office Checked in customers Provided excellent customer services Built great rapport with customers Delivered customer satisfaction Performed administrative duties

Lawrence Automotive is a world class manufacturer and supplier of premium decorative trims components to the global automotive industry. Responsibility Working as a part time final quality assistant, supervised leading hands, setter and operative, production planning, quality assurance, coordination tools and material and bonus scheme administration. Actively involved in the “defect prevention scheme” which involved keeping record of the defects raised, producing reports on this basis and suggesting preventative measures that could be applied Reporting to the quality manager