I bring customer service expertise and time management skills from my catering role to retail. Experienced with tills, stocking, and independent section management, I thrive in dynamic retail environments handling client help, CRM, upselling, and complaint resolution.
• Visited the PwC ML Office for a week to gain further insight of what I can do post-18 - Cloud Computing department • Had meetings with partners and directors, individuals in software development, cloud architecture, cloud engineering, marketing and product ownership etc ... • Learnt what the office environment is like, developed my time management skills - prioritising work, networking • Got offered to come back for work shadowing
• Learnt concepts such as CRM, DEM, SEO and Analytics - lectures in the morning and group tasks in the afternoon • Had to do a group project where we researched on how to promote Apple's campaign for the new iPhone 15 - 2nd Place • Improved my presentation, confidence, communication & analytical skills
• Worked on tills, stocking, handled entire sections of restaurant alone, closing • figuring out how to deal with tasks on an independent level; time management • Customer service & relations, dealing with refunds & enquiries - gave me good experience in how to deal with individuals in a professional manner