e-Commerce/ omnichannel business professional and team leader. Strategic and analytical, data and performance-driven, passionate about customer satisfaction, operational excellence, customer acquisition and commercial performance. Experienced with change and strategic project and product planning management and executions, including setting up and optimising operations and sale channel standards. To name a few - launched a global business, set up online sales and marketing channels for an established multinational retailer, led, trained and managed a number of multinational cross-functional teams (Marketing, Logistics, Customer Service, Legal, Finance and HR).
To be discussed
Open to Full-time work
Director of eCommerce and Operations
Setsofran London Ltd.
Jun 2020 - Present
Fashion Brand/ Women Apparel
•Built, negotiated, and executed business plan
•Reached 6-digit revenue within its first (pandemic) year
•In year Two doubled revenue and reduced marketing cost by 62% ...
Senior Online Trading Manager
Smartbox Group Ltd
Oct 2014 - May 2020
Smartbox is global leader in experience gift market A French multinational company with HQ based in Ireland and present across Europe
•Turned Swiss and German online markets from decline to 50% YoY r...
Online Business Manager
Apr 2014 - Sep 2014
E-Commerce and digital marketing agency
•Account Management for international fashion brands; led cross-border trading and operations on behalf of well-known luxury brands
•Developed and delivered ...
Senior eCommerce Manager
Aug 2011 - Jan 2014
Tchibo is a German multichannel and multi-category non-food retailer Concept of weekly changing collections grown on network of coffee shops with built-in retail touch-points
•Managing owned and boug...
Jan 2011 - Jun 2011
Online marketing agency focused on SMEs
•Account Management, focus on performance SMO and SEO
•Facilitated communication and collaboration across departments.
•Discovered market trends through ext...
Business Activity Monitoring
Digital Marketing Analytics
Trinity College Dublin
2017 to 2019
University of East Anglia
2007 to 2009