I am a seasoned retail sales associate with experience at Harrods, and luxury boutiques. Skilled in customer service, stock management, and achieving sales targets, I excel in providing exceptional client interactions and maintaining smooth store operations.
• Responsible for assisting customers in selecting jewellery pieces, including diamonds, wedding bands, and other jewellery items. • Provided exceptional customer service by answering queries and helping customers make informed decisions. • Demonstrated product knowledge and assisted in maintaining store presentation. • Completed a trial day at the jewellery shop to gain insights into the jewellery retail industry.
Welcoming and host our clients while providing an exceptional experience. Addressing client’s needs and questions regarding products including tailoring how long it would take. Inform clients about Dan john and what they are. Marinating a high level of awareness regarding products; what’s new I and what’s best for different occasions. Driving and exceeding bit group and individual targets. Exceeding KPI goals set by manager and myself.
• Working within Harrods on various concessions and fragrance. • Greeting clients/customers assisting them whenever needed. • Making sure targets are met and also and stock is replenished.
-Approaching and assisting customers. -Keeping shop floor and clothing section tidy. -Making sure customers know where to go when they have made an online order for click and collect. -making sure customers can get what they are looking for by looking for item in different locations or order it in to current location.
• Working in various boutique such as bucherer fine jewelry, Rolex, Gucci and also christan louboution, Prada, Balenciaga and also Selfridges. • Ensuring I know what every procedure is in each store and assisting clients when needed. • Making sure to monitor and communicate when there is anything missing. • Singing in and out employees and packages so checking if all cabinets are closed. • At the end of everyday checking if all valuables are correctly put away and all draws have been checked.
• Worked with multiple prestigious jewellery and watch brands including Mikimoto, Hermes, Montblanc & Roger Dubuis • Working at events such as with A. Lange & Söhne, advised clients or got them appropriate help from staff members to maintain the high level of service and experience expected • Daily duties at boutiques such as Mikimoto, included ensuring the stock counts of all the jewellery were actioned on the shop floor for correct audit and security • Got familiar with different environments quickly, to ensure I could help support the business requirements • Communicate with boutique/ event staff & security colleagues to ensure co ordination
• Responsibility of sending out shipments to different stores and handle the deliveries, we received every day. • Processed customer orders • Actioned stock transfer requests from other Austin Reed stores, to ensure fluid experience for end clients