Nishant Nishant

Deliver welcoming, swift, and professional service at checkout and counter areas in a busy retail grocery setting. Accurately process high-volume cash, card, and digital contactless payments during peak trading periods. Strictly enforce Think 25 age verification protocols for age-restricted sales (alcohol, tobacco, lottery, and vapes) in full compliance with UK licensing law. Maintain stringent food safety, stock rotation (FIFO), temperature logs, and visual merchandising across fresh and chilled food sections. Step up to assist shift supervisors with floor coverage, stock intake, and queue coordination during peak footfall.

Assisted retail and trade customers with product recommendations and queries using active listening and product knowledge. Operated staffed tills, assisted customers on self-checkout lanes, and handled customer returns and exchanges professionally. Calmly resolved customer issues and complaints at the front desk, ensuring a positive customer experience. Upheld workplace health and safety by maintaining clean, hazard-free aisles and monitoring display safety.

Welcomed diners, managed table allocations during peak dinner rushes, and guided guests through menu options and dietary/allergen matrices. Conducted diligent table check-backs to anticipate guest needs, resolve requests promptly, and ensure high TripAdvisor/internal guest satisfaction scores. Ensured rapid table sanitisation, relaying, and glassware replenishment to maintain seamless dining room turns. Handled bill processing, split tenders, promotional voucher redemptions, and loyalty rewards with 100% till accuracy.

Delivered five-star banquet, buffet, and à la carte table service for large-scale destination events, corporate conferences, and gala banquets catering to up to 800+ covers. Set up premium buffet stations, live culinary counters, cutlery/glassware mise-en-place, and VIP head tables following strict brand standards. Coordinated VIP hospitality itineraries, greeting dignitaries and corporate delegates, and ensuring custom dietary requests were executed accurately. Managed backstage artist riders and green room hospitality, ensuring timely refreshment deliveries and discreet service. Collaborated closely with culinary teams and banquet managers to synchronize course timings and maintain pristine hygiene across service stations.

Managed the overnight 24-hour in-room dining service, preparing tray and trolley orders, late-night beverage service, and delivering to guest rooms with high professionalism. Operated the late-night lounge bar and service bar station, managing cash transactions, room billing charges, and night receipts via Micros POS. Conducted overnight stock reconciliation, cellar replenishment, and restocking of executive lounge pantries and guest minibars. Completed morning mise-en-place, linen turnover, and breakfast buffet station setups ready for hand-over to the daytime food & beverage brigade. Adhered to night-shift hotel safety and security procedures, sanitisation rotas, and food hygiene guidelines.