Dex C.
Luxury retail professional with over seven years across fashion, watches and jewellery, including Dior, Chanel, Tiffany and Co., Balenciaga, Burberry and Prince Jewellery and Watch in Hong Kong. I enjoy the part of the job that goes beyond a single sale, getting to know what a client actually wants, pulling together looks across different categories, and being the person they ask for when they come back. Trilingual in English, Cantonese and Mandarin, with a lot of experience looking after international Chinese-speaking clients.
Built and looked after a book of VIP and international clients across leather goods, accessories and ready-to-wear, from the first appointment to delivery and whatever they needed afterwards. Styled clients across categories during appointments, putting pieces together rather than selling one item at a time. Kept on top of everything behind the sale too, placing orders, arranging transfers, tracking pieces into store and keeping clients updated. Maintained client records carefully so the follow-up actually happened and people came back.
Worked the floor with clients while supporting stock, replenishment and seasonal product knowledge. Helped colleagues locate and bring out pieces during appointments, and took part in stock takes.
Advised clients, handled high-value transactions and kept the floor looking right. Stock takes and retrieving stock for colleagues when needed.
Sold fine jewellery using the Tiffany Strategic Selling approach and consistently hit my individual targets. Looked after after-sales and client queries, helped colleagues during appointments and took part in stock takes.
Ready-to-wear sales, regularly supporting the RTW stock team with deliveries, replenishment and keeping stock in order.
A commercial account role, managing accounts, orders and the day-to-day admin behind them.
One of Hong Kong's leading watch and jewellery retailers, working across a range of premium Swiss brands, covering after-sales, warranties, servicing queries and client book upkeep.