I have hands-on retail experience at Reiss and Stradivarius, delivering tailored customer service, driving sales, and maintaining high shop floor standards. I’m organised, adaptable, and thrive in fast-paced environments, with a passion for creating welcoming in-store experiences and supporting dynamic retail teams.
Delivered premium and personalised customer service experience by proactively anticipating shopper needs, resolving queries with speed and precision, and consistently going the extra mile to ensure complete satisfaction while maintaining a fast-paced environment. Embodied the Reiss brand through every customer interaction, using in-depth product knowledge and an intuitive understanding of customer preferences to drive sales, build loyalty, and maintain a consistently high standard of presentation and professionalism on the shop floor.
Provided one-on-one and group support to Year 1 students during lessons and activities, helping them stay focused and engaged while working closely with teachers to meet individual learning needs. Helped create a positive and inclusive classroom atmosphere by encouraging collaboration among students, offering guidance when needed, and consistently setting a calm and respectful example through my own behaviour.
Guided customers through the purchasing process with confidence by delivering tailored recommendations and expert product insights that matched their individual needs and preferences. Took ownership of the shop floor's appearance and efficiency by proactively restocking merchandise, monitoring product availability, and ensuring a clean, organised, and customer-ready environment at all times.