I am an adaptable, resilient and self-driven with a proven track record of high performance, professional communication, management and delivering value at any given task. I have demonstrable experience in managing my workload as part of a team or on my own to achieve the desired goal. My degree and my work experience have helped me build strong organizational, leadership and complex problem-solving skills. I am forward-thinking and see opportunities in challenges. I am committed to continuous development and improvement. My passion is to build value in all my undertakings.
• Worked with luxury WRTW boutiques which include: Oscar de la Renta, Goyard, Poetry, Emilia Wickstead, Barrie, Church's
• Handling inbound and outbound calls as well as web chats with Just Eat clients • Responsible for effective communication to customer's issues • Delivering highest levels of customer service • Taking responsibility to ensure customers are satisfied • Following established procedures, processes and systems to source information to provide a resolution for the customer
• Worked with various luxury WRTW brands which include: Alexander McQueen, Carolina Herrera, Dolce & Gabbana, Givenchy, Oscar de la Renta • Maintaining exceptional customer service standards • Handling complete sales process from first point of engagement through to finalising the sales and after sale services as alteration • Up-selling and cross-selling additional products • Providing in-depth knowledge of the brand and all current and upcoming products and trends • Adapting brand stories to the retail setting and acting as a Brand Ambassador • Using strong communication skills to build long-lasting relationships with clients • Reporting daily net sales and performance reports to the head office • Opening and closing tills • Replenishing stock and maintaining high standards of merchandise and product presentation • Liaising with the personal shoppers and stylists to generate sale to high profile clients
• Established new partnerships with 100 interior design studios and freelance designers • Created a partnership database and used it for cold calling, sending customized proposals and following up leads • Managed the online store, content writing for blog posts • Created email campaigns, advertisements and social media posts • Analysed the competition to create a plan for business engagement and development
• Established a private company for stress management training • Created marketing campaigns and materials • Generated new sales leads and contacts; Full sales cycle including cold call prospective customers, creating proposals, fixing up business meetings • Conducted training sessions in companies, 5-star hotels, yoga studios, summer schools • Participated in events as a special guest trainer
• B2B Sales of corporate training and psychometric assessment tools • Conducted market research on a regular basis • Maintained database and statistics • Cold calling and preparing customized proposals, arranging business meetings • Meeting up with clients and presenting products • Developed contents and conducted training programs • Administrative work
• B2B Sales regarding participation in business conferences, sponsorships of social responsibility projects and partnerships; Full sales cycle • Promoted as Research Coordinator • Lead a team by supervising all market segmentation and researches • Established, developed and maintained positive business relationships • Supplied management with reports on partner's needs, competitive activities and potential for new services • Received awards for Best External Relations Member and Best Local Committee Member According to the Executive Board