Sana Sharma

• Efficiently managed table assignments and reservations with a 99% success rate, optimizing seating arrangements and ensuring a seamless dining experience for over 500 guests. • Delivered excellent customer service, greeting guests, addressing inquiries, and managing special requests to enhance guest satisfaction and overall dining experience. • Processed customer orders and payments using POS systems, handling cash, credit, and digital transactions accurately and efficiently, while maintaining compliance with company policies. • Maintained front-of-house readiness, ensuring tables, menus, and dining areas were clean, organized, and fully stocked to support daily operations. • Compiled and reported daily sales and customer data in Microsoft Excel, tracking an average of 40 walk-ins and over 90 reservations daily for management review. • Demonstrated strong multitasking skills, managing seating, customer requests, and order coordination during peak hours with up to 120 guests per shift.

• Efficiently and accurately delivered food orders from the kitchen to appropriate tables, ensuring timely service and enhancing customer satisfaction. • Maintained high standards of hygiene and sanitation, contributing to a clean and safe dining environment for guests. • Assisted in food preparation tasks, including garnishing and assembling dishes, in collaboration with kitchen staff to ensure quality presentation. • Demonstrated ability to work effectively under pressure, successfully managing tasks during peak business hours. • Exhibited physical stamina to stand for extended periods and carry trays, plates, or rings as needed to support service operations.

• Managed inventory levels to ensure optimal stock control, replenishment, and accurate product displays, contributing to effective merchandising and reduced stock discrepancies. • Processed transactions efficiently using POS systems, ensuring accuracy in cash handling, credit card payments, and billing, while adhering to company policies and procedures. • Supported store operations by organizing shelves, replenishing stock, and maintaining a clean and well organized retail environment to enhance operational efficiency. • Provided exceptional customer service, assisting customers with product inquiries, offering recommendations, and resolving concerns to improve overall shopping experience and customer satisfaction.

• Built and nurtured relationships with existing clients, encouraging repeat business and generating referrals through excellent client management and support. • Identified and engaged new clients through strategic prospecting, networking, and lead generation, contributing to business growth and market expansion. • Developed a comprehensive understanding of products, including specifications, grades, and applications, to effectively address client needs and offer tailored solutions. • Set and achieved sales targets, leveraging market analysis, demand trends, and competitive pricing strategies to maximize revenue. • Stayed informed about changes in industry regulations and standards, ensuring compliance and adjusting sales strategies accordingly. • Provided ongoing client support, addressing inquiries, resolving issues, and maintaining long-term customer satisfaction. OTHER WORK EXPERIENCE

• Assisted in the development and maintenance of software applications, collaborating with senior developers to implement new features and troubleshoot issues. • Utilized programming languages such as Python and Java to write efficient code, conduct debugging, and enhance application performance. • Participated in Agile development processes, contributing to daily stand-ups and sprint planning while documenting technical specifications for future reference. • Conducted software testing and quality assurance, ensuring functionality and reliability, and contributing to overall application quality improvement.