Thara Parthipan
I have strong retail experience with Benefit Cosmetics, Tesco, Levis, and Hugo Boss, excelling in sales, customer service, team support, stock management, and store operations. I thrive in fast-paced environments, adapt quickly, and am passionate about delivering excellent service and results on the shop floor.
Assisted with the preparation of annual budgets. Organised financial documents for easy access and retrieval during audits. Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels. Improved financial reporting standards for increased accuracy in business decision-making.
Streamlined store operations to enhance efficiency and productivity levels within staff members. Gave daily briefings to team members, keeping track of KPIs, conversion and general energy within the store. Signed off on weekly reports and audit checks. Opened and closed the store. Assisted customers with product selection and sales, recommending items to increase transaction value. Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Trained new employees on company policies, systems, and job responsibilities, ensuring they were well-prepared to perform effectively. Managed and problem-solved last-minute absences and time-off requests, maintaining smooth operations and adequate staffing levels. Oversaw the opening and closing of the store, including responsibilities such as cash counting and securing daily transactions. Additionally, supervised relationships between staff members by resolving conflicts and addressing issues promptly to maintain a positive work environment. Organised and optimised team schedules to ensure efficient shift coverage and meet operational demands. Furthermore, handled employee complaints professionally, providing appropriate solutions to promote continued satisfaction and productivity.
Explained our products' benefits and value to customers, engaging them effectively to help drive sales and strengthen brand loyalty. Provided helpful and attentive sales support, ensuring a positive shopping experience that generated excellent customer feedback. Additionally, addressed and resolved complex customer complaints in a calm, efficient, and friendly manner, maintaining customer satisfaction and reinforcing trust in the company's service standards.
Built strong customer relationships through helpful, friendly service that made guests feel valued. Delivered personalised client care, boosting sales and enhancing customer satisfaction in a welcoming atmosphere.