Sherine de Sousa

Duties ▪Coordinating the scheduling department – Vumatel and Britelink, Frogfoot ▪Managing Staff ▪Liaising with internal departments at all levels. ▪Reporting to Management and Directors of the company. ▪Ensuring daily, weekly, and monthly targets are scheduled and completed as per requirements from Fibre network owners (FNO) ▪Ensuring maintenance requirements from various FNO's is delt with timeously and within the set SLA. ▪Monitoring the performance of staff, ensuring that required standards and procedures are adhered to daily. ▪Coordinating the daily running of the department (Office admin related) ▪Maintenance of Spreadsheet and weekly reports. ▪Managing and allocating leave for all employees ▪Allocating Britelink Installs to all Reach and Core Teams ▪Coordinating Detractors, passives, complaints in the ROC Department ▪Invoicing on a monthly Basis, Frogfoot, Vumatel and Britelink ▪Scheduling for Frogfoot and Vumatel – Core and Reach ▪Generating PO's when required. ▪Managing and assisting all teams daily with Issues that may arise on site. ▪Managing Installation and Maintenance Tickets and ensuring SLA Targets are met. ▪Allocating next day installs in the Evenings to ensure all teams receive their schedules. ▪UDEMY Course – Change Management – How to Drive and Adapt Operating System Microsoft Word, Excel, Office, Quickbase, Google Live Sheets, WhatsApp Groups, Solid Contractor, Xero

Duties ▪Company Registration with CIPC ▪Invoicing and Quotations ▪Ordering of Stock ▪Dealing with a range of 5 Suppliers Country wide ▪Liaise with Courier services daily ▪Banking ▪Sales ▪Cold Calling and New Business Generation ▪Maintenance of Spreadsheet and weekly reports ▪Website Development ▪Support and management of social media sites ▪SARS Registration ▪Sourcing of new suppliers ▪Filing ▪Diary Management and planning ▪Marketing the Business on social media platforms as well as Groups ▪Attending to Daily Calls and emails ▪Updating Products on Takealot system and ensuring stock is delivered on time. Operating System QuickBooks Online, PowerPoint, Microsoft Word, Excel and Office

Reference: Tyrone Ross – Senior Management ( Duties: ▪Data Management and Administration of Access Builds ▪Updating Statuses of Projects from start to finish of Builds ▪Scrutinizing of Invoice Packs ▪Diary Management for 3 Site Supervisors. ▪Filing ▪System creation for Contractors Invoice Packs ▪Scheduling – Schedule and set up kick off meetings for all allocated sites. ▪Follow up on scheduled ▪Meeting and appointments to ensure it transpires success. ▪Coordinate any Access Build requirements with Body Corporates, Building Manager for the allocated sites. ▪Contractor Snag Coordination and Management. ▪Escalation and follow ups on any issues for any allocated sites. ▪Updating and communicating time frames with customers. ▪Administrative Support ▪Internal Communication ▪Drafting Reports on Monthly activity as well as forecast projection ▪Day to day management of internal databases

Taking Minutes in meetings ▪Assisting Site Supervisors Operating System: Trello, Slack, Excel Live Sheets, PowerPoint, Microsoft, WhatsApp Groups __________________________________________________________________________ Company: Nano Fibre Period: November 2016 – March 2018 Position: Administrative Assistant / PA to Directors Reference: Dirk Mostert and Wilhelm Strumpher – Directors Working Hours: Monday – Friday (08:00 – 17:00) occasional Saturdays on rotation. Duties: ▪Scheduling Installations for Vumatel Fibre and Octotel Fibre ▪Coordinating Teams for Vumatel Fibre and Octotel Fibre ▪Assisting teams – WhatsApp Group Chats ▪Liaising with Homeowners for Access into their Home for the Installation of Fibre ▪Attending to Complaints, Calls and Emails ▪Screening phone Calls for the Directors. ▪Stock Control ▪Issuing Stock Daily to Installation Teams (Conduit Piping, Trunking, Sprague, Tools when necessary) ▪Vehicle and Tool Inspections on a weekly Basis ▪Company Asset List Updates ▪Fortnightly and Monthly Payroll ▪Issuing of Contracts to new Staff members ▪Loading New staff to Clock in system. ▪Making of Name Tags ▪Monitoring of car track daily ▪Purchasing Stationary, Groceries and Office Supplies •Sourcing and Purchasing uniforms for the technicians. ▪Weekly Incentive Calculations for the Installation teams ▪FEMA and Insurance Claims ▪Issuing of Warnings ▪Training New staff Members of the Scheduling teams ▪General Maintenance of the Office ▪Attend Sales meeting with Vumatel and Octotel Fibre when required. • ▪Reports on Installation progress and projected monthly forecasts • ▪ ▪Organising Events, Team Building and year end Functions ▪Diary and time Management ▪Maintaining, filling, and keeping staff files updated ▪Drafting company notice letters and distributing them to staff – signature required. •Reporting and Assisting two Directors. Operating System Trello, Quickbase, Microsoft Word, Microsoft Excel, Excel Live Spreadsheets, PowerPoint __________________________________________________________________________

Position: Administrative Assistant Working Hours: Monday – Friday (08:00 – 16:00) Duties ▪Web related Duties – Maintenance of Website ▪Quotations and Invoicing ▪Filing ▪New Business Generation – Cold calling (Approximately 25 - 30 new Clients daily) ▪Deliveries to clients when required ▪Presentation for new Clients ▪Promotional Activities ▪Travel Arrangements ▪Banking ▪Stock Take ▪Spreadsheets of weekly and Monthly reports ▪Sales of Compressors, Maintenance, Parts, and Services Operating System QuickBooks Accounting, Microsoft Word, Excel, PowerPoint. ________________________________________________________________________________________

Reference: Dale Isaacs / Russel Hamsley – New Business Manager Working Hours: Monday – Friday (08:00 – 17:00 ) Duties: ▪Cold Calling ▪New Business Generation ▪Maintain Existing Client Portfolio ▪Manage Internal Calls and Emails ▪Pursue Sale Leads ▪New Business Contracts ▪Sales of Consumables ▪Deliver stock if necessary to priority Clients ▪Compile Reports on weekly and monthly progress ▪Attend Weekly Sales Meetings ▪Presentation in sales meeting when selected. ▪Attend training of new Products Operating System: Excel, PowerPoint, Microsoft Office, Microsoft Word and Excel

Reference: Tyrone Ferreira – Sales Manager Working Hours: Monday – Friday (08:00- 17:00) and every second Saturday (08:00 – 14:00) Duties: ▪Attend to Walk in clients ▪Manage Internal Calls ▪Emails ▪Quotations and follow up's ▪Assist with Stock take and Yard Sales ▪Sales of Taps, Tiles and Bathroom and home Accessories ▪Update sales progress on Operating system ▪Processing Sales Orders Operating systems: Kerridge, Microsoft Word, Excel