Priscilla Thorpe

Acquiring, digitising and Processing data in line with agreed procedures, and business rules. Processing data could include making calls, answering telephone, emails, queries, taking messages or processing transactions. Learning the procedures and understanding parameters of producing quality work. Process work to the defined level of quality. Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate. To schedule and prioritise allocated work on a daily basis. Distribute information and when required, work to the other team members or groups. Identifying and suggesting areas of improvement. Maintaining and updating information held on a database or manually. Support line management on any additional admin when required. Liaise with internal/external clients. Maintain records for audit purposes. Ensure deadlines are met. Attention to detail The ability to work in a team or as an individual. The ability to maintain good relationships with colleagues and clients. Delivering high quality customer service in a professional manner, creating confidence and trust. Effective team player, constantly displays commitment and flexibility.

Able to asses customers support needs when they arrive in store, finding methods to resolve or fix issues related to hard ware or software and repairing relationships with the brand. Constantly learning new technology keeping up to date with current past and present changes Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve. As a Service Specialist, you help new owners get started and current ones get quick, efficient support, developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. You have excellent time management skills and can make decisions quickly. You maintain composure and customer focus while troubleshooting and solving issues. You reassure customers when delivering product diagnoses and potential solutions. business support Telephone support supporting customers through there journeys be in purchases or technical support to general questions how to questions Inventory specialist - keeping track of products making sure the are no discrepancies and being the backbone helping the store to run efficiently mentor.

Able to deliver great customer experiences in a very active environment and to be challenged by constant personal interaction. Strong communication skills which is used in a group setting or individual setting. processing phone contracts and finance applications You have strong people skills – you're approachable, a good listener and empathetic. Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong interest in technology, particularly Apple products, and agility at learning new products and features. Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.

Visual merchandising of watches, handbags, jewellery, accessories lingerie and clothing. Trained watch repairer consisting of battery replacements and minor watch fixtures e.g adjustments for size or link changing. Stockroom assistant consisted of making sure we had the right product at all times, also checking the stock to determine what orders would need to placed for the next deliveries making boards and poster updates of new and old products so as to keep the team up to date with changes and have sufficient product knowledge. Customer care dealing with sales and complaints, also taking orders over the phone A team player meeting the needs of those placed under my care and making the environment and friendly place to work

Excellent sales report making targets and budgets for the weeks or days necessary. Excellent communication skills gained from giving presentations and dealing with people and situations on a regular basis and in my place of work Confident telephone manner when answering and dealing with customers over the phone Working within my community teaching young adolescents values and self morals, has allowed me to develop understanding, compassion and better communication skills at a higher level which I apply to everyday situations Excellent customer service skills gained from dealing with people needs on a regular basis at work and an excellent sales report. I am very hard working and do any job or situation faced with to the best of my ability, I am also very social making my surroundings and everyone around me feel comfortable so as to make the working environment friendly and enjoyable.