Experienced in customer engagement and sales, I have a strong background in tailoring product recommendations and driving sales, particularly in fashion and jewellery sectors. I excel in diverse client interactions and am adept at adapting strategies to enhance customer experiences in dynamic retail environments.
Strategic Client Management Developed tiered client management system, prioritizing accounts by potential value. Resolved complex client issues with customized solutions, recovering 15% at-risk accounts. Boosted repeat orders by 80% and referrals by 25% through proactive relationship nurturing. High-Performance Sales Execution 02/2025 – 03/2025 london, United Kingdom Achieved 50% new client conversion within first month through systematic outreach, while implementing a real-time tracking system to optimize follow-ups, identify referrals, and prioritize high-potential accounts - boosting key account efficiency by 40%. Market-Oriented Collaboration Leveraged client insights to drive successful product development, collaborated cross-functionally with procurement to enhance supply chain efficiency, and facilitated alignment between sales and product teams through real-time market intelligence sharing to optimize business outcomes.
Global Client Engagement Expertly advised international clients across cultures, quickly identifying customer profiles and adapting communication strategies to drive sales. Built instant rapport with diverse clientele through culturally-aware consultations, tailoring fashion/jewelry recommendations to individual preferences to enhance experience and boost performance.
Established and managed a self-media channel on Chinese platforms to attract home-buying and rental clients. Acted as a key bridge between Chinese customers and UK property resources, providing tailored consultation and facilitating seamless cross border transactions. Leveraged deep insights into Chinese consumer needs and UK market dynamics to ensure smooth communication and efficient problem-solving in a multicultural business environment.
Investor development and management: Cultivated relationships with 30+ potential and 14 existing investors, increasing trust and investment by 20%. Event planning: Organized 5+ fundraising events annually, attracting 200+ attendees, and surpassing fundraising goals by 130%, raising $2.1M+. Cross-departmental Collaboration: Improved project execution efficiency through cross-team collaboration and enhanced products and services based on market feedback from clients.
Departmental Coordination & Compliance: Served as a key liaison between the General Manager and six regional teams, ensuring seamless communication and execution of company policies. Monitored department performance, tracked key business metrics, and ensured compliance with internal procedures. Maintained and updated records of business activities, financial reports, and operational data for strategic decision-making. Meeting & Event Management: Organized and facilitated executive meetings, prepared agendas, documented discussions, and ensured follow-ups. Led the planning and execution of corporate events, training programs, and cross-departmental initiatives to drive engagement and operational efficiency. Supervision & Process Optimization: Oversaw the implementation of strategic initiatives across departments, ensuring adherence to timelines and objectives. Provided administrative support in performance evaluations, budget tracking, and cross regional coordination to optimize workflow and enhance productivity.
Key Achievements: Achieved the highest sales in the region within two months of joining. On-site Consultation: Consulted with visiting clients to fully explore their needs through in-depth communication, tailored sales strategies to different customers, and facilitated on-the-spot order signing with a results-oriented approach. Customer Development and Relationship Management: Revisited past customers and followed up on their status to identify sales opportunities. Maintained strong relationships with existing customers, leading to a 8% increase in referrals.
Managing my own online store, handling product sourcing, marketing, and customer engagement, while also working as a freelance model for various brands and projects.