Imran Murana

Collected, sorted, and delivered parcels to residential and business addresses efficiently. Planned and optimised delivery routes to maximise time and fuel efficiency. Provided excellent customer service by ensuring safe, timely, and accurate deliveries. Handled proof of delivery and maintained accurate records using handheld devices. Worked independently under time pressure while meeting daily delivery targets.

-Played a key role in the high-demand ‘Back to School’ campaign, ensuring a smooth and efficient experience for families. - Accurately measured children’s feet and advised on appropriate footwear to ensure correct sizing and comfort. -Delivered exceptional customer service in a fast-paced environment, maintaining a professional and friendly manner throughout.

June 2024 – September 2025 ● Responsible for selling a wide range of branded footwear including Nike, Adidas, Dr. Martens, Converse and more, requiring extensive product knowledge to advise customers effectively. ● Proactively promote upsell products such as Crep Protect and complementary accessories, contributing to overall store profitability. ● Maintain high standards of customer engagement by offering a personalised shopping experience, responding to queries, and resolving issues efficiently.

● I was Christmas Temp at a boots store where I was a responsible for working on the tills and the shop floor ● I also had to deal with customer interactions as there was sales my role was vital in guiding customers to the best choice of product for a Christmas ● I had to navigate between different departments such as fragrance, healthcare cosmetics and sale items ● I was also a key member in stock operations as I offloaded Christmas stock from a warehouse to meet with Boxing Day demands

● I was a member of a H&M store specialising in selling and building relationships with customers, and for a duration of four months. ● I had the opportunity to work at H&M. Throughout my tenure, I was allocated to a range of departments, encompassing various clothing brands, menswear, womenswear, kids-wear. ● I rotated between these departments on a weekly basis and consistently excelled in each one. ● Additionally, I played a pivotal role in the stock room operations, such as unpacking clothes and putting them onto rails to be distributed on the shop floor

I was selected to work as an intern at Rabobank. My duties entailed: • Speaking and shadowing the FLM team, First Line Monitor their customers to meet the requirements of their Dutch regulator, • Understanding KYC from Global FI Hub • Introduction to financial crime risks with an explanation some of the controls the bank has in place to mitigate these, • Transaction Monitoring is, why it is important, who the TM London team are and the consequences of Money Laundering / Terrorist financing on society. • Understanding Leverage Debt Capital Markets, • Screening process, including why they do screening (reputational & regulatory) and what the consequences would be if they didn't (fines and loss of business), • Overview of Markets.

I was selected to help HI-R target students to be selected and be part of programme. My duties entailed: • Promoting the scheme on all social media platforms • Selecting students from low-performing schools, with less fortunate backgrounds, get into top universities in the UK. • Send out weekly emails

I was selected to work as an intern Clifford Chance My duties entailed: • Helping draft and negotiate legal documents • Proofreading and reviewing forms of documentation • General office administration • Sending internal and external Correspondence • Attending meetings