Sales Lead/Keyholder | Alexandre Birman – Madison & SoHo Boutiques, NYC Drove sales growth and exceeded revenue targets by delivering exceptional customer service and product knowledge in a high-end luxury retail environment. Provided personalized styling advice and curated bespoke experiences for a diverse, discerning clientele. Built and maintained strong, lasting customer relationships, resulting in high levels of client retention and repeat business. Managed inventory and ensured accurate stock levels, contributing to smooth daily operations and seamless customer experiences. Ensured the boutique’s visual presentation met brand standards, maintaining an inviting, elegant shopping environment. Developed deep knowledge of Alexandre Birman’s signature footwear collections, staying current with new releases and trends. Alongside competitor collections to better understand the markets offerings.
CRM Expertise: Utilized advanced CRM software to track client interactions, manage sales pipelines, and personalize customer service, resulting in increased repeat business. Alongside personalizing outreach to further boost digital selling capabilities, via sending links/lookbooks. ● Operational Excellence: Adhered to best practices and streamlined processes to enhance operational efficiency including but not limited to general housekeeping to maintain standards but also participating in cycle counts, transfer paperwork both inbound/outbound, and helping to receive shipments. ● KPI Achievement: Consistently surpassed sales targets both individually and for the department. Current trends forecast the department to be on pace to meet the EOY goal early. ● Client Experience: Delivered exceptional service through personalized communications and tailored solutions, fostering long-term relationships with high-value clients and enhancing brand loyalty; ensuring repeat business, especially in conjunction with in-store promotional events, or specialty events. ● Sales & Client Experience: Surpass sales targets by delivering personalized customer service and offering tailored product recommendations to high-value clients.