Ruth McKay
I bring hands-on retail experience across premium beauty, jewellery, and food, with a focus on customer service and consistent sales results. Skilled at adapting to busy environments, supporting diverse teams, and delivering personalised service on the shop floor to exceed targets and enhance the customer experience.
Provided personalised skincare and makeup consultations across premium brands including MAC, Lancôme and Clinique. Maintained hygiene standards and supported uncovered counters, ensuring smooth operations. Built loyal customer relationships, consistently achieving and exceeding sales KPIs.
Delivered tailored customer experiences for diamond, jewellery and watch sales. Processed payments, finance and insurance applications with accuracy. Supported store targets using sales models ('every customer, every time'), achieving strong personal sales results.
Served food and drinks, ensuring excellent customer service. Maintained hygiene standards in food preparation and service areas. Frequently ran café and police box independently.
Delivered customer service in Food Hall and Café during peak trading. Fully trained in checkouts, payments and licence controls. Supported stock rotation and compliance standards.
Represented young people in strategic decisions, ensuring inclusivity and accessibility in the arts. Volunteered for Heritage Project: researching, archiving and leading oral histories. Networked with industry professionals, contributing ideas and leading initiatives as Chair.