With over 20 years of experience in the fashion industry, including a decade in management, I bring a wealth of expertise in leadership, creativity, and innovation. Enthusiastic and ambitious by nature, I thrive in dynamic environments where challenges fuel growth and fresh ideas take centre stage. As fast learner with a naturally curious mind, I embrace change and adapt quickly to new environments. My passion for learning and problem-solving makes me an asset in any industry that values originality, adaptability, and a forward-thinking mindset. I'm excited to bring my unique perspective and energy to a new field, contributing to meaningful projects and fostering innovation.
DELIVERING CLEAR AND PERSONALISED STYLING ADVICES TO CLIENTS, ENSURING THEY UNDERSTOOD THE PRODUCT FEATURES AND BENEFITS. BUILDING STRONG AND AUTHENTIC RELATIONSHIPS WITH CLIENTS BY UNDERSTANDING THEIR UNIQUE STYLE AND NEEDS, RESULTING IN REPEAT BUSINESS AND REFERRALS. ANALYSING FEEDBACK FROM CLIENTS AND INTERNAL STAKEHOLDERS TO CONTINUSLY IMPROVE STYLING RECOMMENDATIONS AND SERVICE DELIVERY. ACHIEVE AND EXCEED SALES TARGETS THROUGH PROACTIVE ENGAGEMENT, UPSELLING, AND CROSS-SELLING TECHNIQUES, WHILE BUILDING LONG-TERM CUSTOMER RELATIONSHIPS. MAINTAIN AN ORGANIZED AND VISUALLY APPEALING SALES FLOOR, INCLUDING STOCK REPLENISHMENT, MERCHANDISING, AND IMPLEMENTING PROMOTIONAL DISPLAYS. STAY INFORMED ABOUT PRODUCT KNOWLEDGE AND INDUSTRY TRENDS, EFFECTIVELY COMMUNICATING FEATURES, BENEFITS, AND PROMOTIONS TO CUSTOMERS.
DEVELOP AND IMPLEMENT STRATEGIC SALES INITIATIVES TO DRIVE REVENUE GROWTH AND MAXIMIZE PROFITABILITY ACROSS MULTIPLE PRODUCT CATEGORIES. LEAD AND MENTOR SALES TEAMS TO ACHIEVE PERFORMANCE EXCELLENCE, FOSTERING A HIGH-ENERGY, CUSTOMER-CENTRIC CULTURE. DELIVER EXCEPTIONAL CUSTOMER SERVICE BY UNDERSTANDING INDIVIDUAL NEE DS, OFFERING TAILORED PRODUCT RECOMMENDATIONS, AND ENSURING A POSITIVE SHOPPING EXPERIENCE. CULTIVATE STRONG CLIENT RELATIONSHIPS THROUGH CONSULTATIVE SELLING, PERSONALIZED SOLUTIONS, AND CONSISTENT FOLLOW-UP TO BUILD LOYALTY AND RETENTION. COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND LEADERS TO ENSURE ALIGNMENT ON GOALS AND PRIORITIES. IDENTIFY AND RESOLVE CUSTOMER INQUIRIES OR ISSUES PROMPTLY, ENSURING HIGH LEVELS OF SATISFACTION AND LOYALTY.
SUPPORT THE STORE MANAGER IN DAILY OPERATIONS, ENSURING SMOOTH FUNCTIONING AND ACHIEVEMENT OF SALES TARGETS. LEAD, MOTIVATE, AND DEVELOP TEAM MEMBERS TO DELIVER EXCEPTIONAL CUSTOMER SERVICE AND DRIVE SALES PERFORMANCE. IMPLEMENT VISUAL MERCHANDISING STANDARDS TO MAINTAIN A HIGHLY APPEALING AND BRAND-CONSISTENT STORE ENVIRONMENT. MONITOR INVENTORY LEVELS AND COORDINATE STOCK REPLENISHMENT TO ENSURE PRODUCT AVAILABILITY AND MINIMIZE SHRINKAGE. ANALYZE SALES DATA AND PERFORMANCE METRICS TO IDENTIFY TRENDS AND RECOMMEND ACTIONS FOR CONTINUOUS IMPROVEMENT. ENSURE COMPLIANCE WITH COMPANY POLICIES, PROCEDURES, AND BRAND STAN DARDS WHILE MAINTAINING A SAFE WORKING ENVIRONMENT. HANDLE CUSTOMER ESCALATIONS AND RESOLVE ISSUES PROFESSIONALLY TO GUARANTEE HIGH LEVELS OF SATISFACTION AND LOYALTY. GREAT ACHIEVEMENT KPI'S, +30% ON SALES FROM LAST YEAR FIGURES, MINIMISE STOCK LOSS, ACHIEVING ALL THE TARGETS. RECRUITING NEW MEMBER OF STUFF, PROVIDING TRAINING CONSTANTLY FOR NEW SELLING TECHNIQUES AND REVIEWING/MONITORING PERFORMANCES.