With retail sales experience at Pizza Hut, I excel in handling high-volume customer interactions and resolving inquiries. Skilled in teamwork and efficiency on the shop floor, I ensure customer satisfaction and timely order fulfilment in fast-paced environments.
Developed an understanding of the products an investment bank offers, such as M&A Advisory and Sales & Trading. Networked with senior and junior bankers, gaining a nuanced insight into the role of an investment banker.
Raised a forecasted £15,000 for reputable charities, including Save the Children and RNIB. Leveraged performance analytics to increase conversion rates by 143% and optimise pitch efficiency, reducing daily prospect interactions by 33% while doubling success rates. Surpassed performance target by 16.5%, averaging 2.33 donors per day. Built and maintained relationships with a diverse donor base, ensuring sustained contributions. Motivated team members to achieve peak performance while demonstrating ability to work independently.
Engaged with over 100 students in interactive Q&A sessions. Clarified common misconceptions about economics, enhancing students' understanding of the subject's scope and real-world applications. Explained complex economic concepts such as inflation and monetary policy in accessible terms. Guided and supported students in deciding whether economics was a suitable subject for them.
Rotated between the Audit, Tax, Management Consulting, and Technology departments. Conducted research with 3 colleagues to propose strategies for improving accessibility and inclusivity for diverse demographics, including wheelchair and hearing aid users, then led the presentation of findings to a panel of judges. Analysed and compared 3 different balance sheets, performing liquidity and gearing ratios to determine investment decisions. Cultivated a collaborative team environment, encouraging open communication to drive problem-solving.
Handled customer orders and processed payments for an average of 70+ customers per shift Prepared and cooked pizzas and other items, completing 95% of orders within the 10-minute target. Managed customer complaints and inquiries, finding satisfactory solutions. Fostered a collaborative team environment, coordinating with colleagues to optimize workflow.