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Suchithra Veni Suji

Customer Service Team
About

Having 5+ years of Customer service experience. Conscientious associate, with a strong background in team development, solid reputation for assessing business needs, adaptability and implementing organization opportunity for professional and personal growth.

Previous Brands
DataPower Hub
Dutco Group
Velocity LLC
Al Seasons Resort
Beach Orchid
Work Experience
Customer Service Team Leader
Jan ‘22 - Jan ‘23
DataPower Hub

• Managing customer accounts by recording account information and handling customer accounts. • Addressing customer inquiries, providing accurate information about products, services, or company policies. • Resolving customer complaints, issues, or conflicts effectively and efficiently, aiming for satisfactory outcomes. • Identifying and escalating complex or unresolved issues to higher-level support or management for further assistance. • Oversees a team of customer service representatives, ensuring smooth operations, training staff, and handling escalated issues. • Handles a high volume of incoming calls, addressing customer needs, and following scripts or protocols to assist them effectively. • Documenting processes and keeping maintenance records. Monitoring maintenance budget. • Customer relationship management - CRM.

Help Desk and Customer Administrator
Jan ‘21 - Jan ‘22
Dutco Group

• Customer Database Management: Maintaining and updating customer information in databases or CRM systems, ensuring accuracy and completeness of records. • Communicating with customers regarding account-related matters, service updates, or changes in procedures. • Collaborating with different departments like sales, marketing, or technical teams to ensure seamless customer service delivery. • Acknowledging and resolving customer complaints. • Responding promptly to customer inquiries.

Administrator
Jan ‘18 - Jan ‘21
Velocity LLC

Handling petty cash and account transactions. Administer Procurement of goods and services. Maintaining a healthy communication with Customers and Vendors. Liaison and negotiate with vendors, procurement function and handling accounts payable function. Assisted Admin manager in ISO & Greenhouse audit and participated in safety/compliance courses.

Customer Service
Jan ‘16 - Jan ‘17
Al Seasons Resort

Maintaining a database of customer information. Assisting customers with registration or account creation. Problem Resolution. Providing Technical Support. Adhering to Company Policies. Passing customer feedback onto the product improves the organization's offerings. 2016 - 2017

Front Desk Assistant
Beach Orchid

Maintains schedules. Refills office supplies. Receives deliveries. Handles client complaints. Files documents.

Languages
Malayalam
English
Tamil
Experienced Categories
Premium
Experienced Work Environments
Other
Experienced Product Categories
Other
Responsibilities
CRM
Complaint handling
Client Help
Greeting
Aftercare
Client Advising
Transactions
Cash register
Online orders fulfilment
Stock control
Store Maintenance
Inventory control
Stockroom management
Delivery processing
Education & Training
COVENTRY UNIVERSITY, PURSUING
Unknown - ‘23
MSC Global Finance
Kerala University
Unknown - ‘17
Master of Commerce
Kerala University
Unknown - ‘15
BCom - Bachelor of Commerce