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Open to Permanent
Open to Permanent

Teofil Ion

Business Student, Receptionist, Bar-Tender / Waiter, Marketing Analyst
About

With a robust background in customer service and sales, I excel in engaging customers with personalised recommendations across luxury retail sectors. Fluent in English and Spanish, my skills span client help, inventory control, and maintaining high satisfaction levels. Adaptability and commitment define my approach to dynamic retail environments.

Previous Brands
AURA - Grill
IBA global
Ibis Hostel
THAMES ROOFING LTD
Little Vegas Casino
Work Experience
Night Supervisor
Apr ‘24 - Nov ‘24
Little Vegas Casino

Waiter
Jun ‘23 - Sep ‘23
AURA - Grill

Greets customers warmly upon arrival and provides menus and drink lists Takes food and beverage orders accurately and promptly Offers recommendations on menu items and drinks based on customer preferences Prepares and serves drinks according to recipes and customer specifications Delivers food orders to tables efficiently, ensuring accuracy and presentation Checks on customers to ensure satisfaction and address any concerns Processes payments and handles cash transactions accurately Cleans and maintains the bar area, including restocking supplies and disposing of waste Adheres to health and safety regulations, including proper food handling and sanitation practices Works collaboratively with kitchen and other staff to ensure smooth service Demonstrates excellent communication and interpersonal skills, providing friendly and attentive service to enhance the customer experience

Door to Door Fund Raiser
Nov ‘22 - Feb ‘23
IBA global

Develops and implements fundraising strategies to support the organization's mission and objectives Identifies and cultivates relationships with potential donors, including individuals, corporations, and foundations Plans and coordinates fundraising events, such as galas, auctions, and charity walks, to generate donations Creates compelling fundraising campaigns and materials, including appeal letters, emails, and social media posts Cultivates donor stewardship by acknowledging contributions, providing updates on projects, and fostering ongoing engagement Researches grant opportunities and prepares grant proposals and applications Collaborates with internal teams to align fundraising efforts with organizational priorities and programs Tracks and analyzes fundraising metrics to evaluate performance and identify areas for improvement Maintains donor databases and records, ensuring accuracy and confidentiality of donor information Stays informed about trends and best practices in fundraising and philanthropy to enhance strategies and tactics

Fork-lift Driver
Apr ‘22 - Aug ‘22
THAMES ROOFING LTD

Offers a wide range of roofing materials and supplies for various types of projects Assists customers in selecting the appropriate roofing materials based on their needs and budget Provides expert advice on roofing products, installation techniques, and maintenance tips Maintains inventory levels and ensures stock availability for customer demands Processes orders accurately and efficiently, including arranging delivery or pickup options Offers competitive pricing and negotiates deals with contractors and homeowners Collaborates with roofing manufacturers to stay updated on the latest products and trends Provides excellent customer service, addressing any concerns or issues promptly Conducts product demonstrations and educates customers on proper usage and installation methods Upholds safety standards and regulations in handling and storing roofing materials

Receptionist
Apr ‘22 - Aug ‘22
Steph & Phillips

Receptionist
Nov ‘21 - Feb ‘22
Ibis Hostel

Welcomes guests upon arrival with a warm and friendly demeanor Efficiently checks guests in and out of the hotel Handles guest inquiries, requests, and complaints promptly and professionally Provides information about hotel amenities, services, and local attractions Manages reservations, cancellations, and room assignments accurately Processes payments, including cash, credit cards, and other forms of payment Maintains a tidy and organized reception area Coordinates with other hotel staff to ensure smooth operations Possesses excellent communication and interpersonal skills Demonstrates multitasking abilities and remains calm under pressure Familiarity with hotel management software and office equipment

Retail Experience
Retail Category
Luxury
High-end luxury
Premium
Other
Work Environment
Travel retail
Other
Product Category
Footwear
Beauty & Fragrances
Menswear
Accessories
Other
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Styling
Storytelling
Cash register
Transactions
Upselling
Online orders fulfilment
Client Advising
Packaging
Returns & Exchanges
Inventory control
Order preparation
Store Maintenance
Health & safety
Stock control
Stockroom management
Open/closing store
Delivery processing
Recommendations
Anonymous
Direct manager - Manager, AURA - Grill
Jun 2023 - Sep 2023

During their time with us, Teofil had shown strong interpersonal skills, impeccable customer service, and a keen attention to detail. He is consistently ensured that customers received prompt and courteous service, going above and beyond to exceed expectations. He is adept at multitasking in a fast-paced environment and remained calm and composed even during busy shifts. One of Teofil’s standout qualities is his ability to effectively communicate and collaborate with colleagues. He is a team player who has shown on multiple occasions great skills of leadership. His positive attitude and professionalism greatly contributed to the overall morale of our team.

Languages
English
Spanish
Education & Training
University of Westminster
‘23 - ‘25
Certifcation
Business Management and Entrepreneurship
Essex University
‘22 - ‘23
Qualification
Business Management and Finance
EPPING FOREST COLLEGE
‘20 - ‘22
Certifcation
BTEC Business Studies
Chingford Foundation School
‘15 - ‘20
Degree