Tabassum Sayed

Project Coordinator | Project Manager

With 14+ years in retail and customer service, I'm adept at sales support and tech assistance. Proficient in CRM and passionate about womenswear and accessories, I seek part-time opportunities in South East London, bringing strong project management skills from previous roles to enhance store efficiency.

Previous Brands
Accenture Pvt Ltd
Capgemini Solutions and Consultant
General store and Boutique Shop
Stream Global Services (eClerks)
Sutherland Pvt Ltd
Work Experience
Project Manager
May ‘19 - Nov ‘23
Capgemini Solutions and Consultant

• Led multiple IT Cloud migration projects for the global customers. Effective communications across and lateral and vertical teams. Well versed with Vendor management and Project management. Managed team sized 50+.

Project Coordinator
Oct ‘10 - Feb ‘19
Accenture Pvt Ltd

• Collaborated with cross-functional teams to ensure successful project results. Identified opportunities to optimize project performance. • Recommended department workflow and process improvements to project manager and leadership. • Delegated specific tasks to various employee teams to meet timeframes and increase overall productivity.

Senior Technical Support and Escalation Officer
Jan ‘10 - Jul ‘10
Sutherland Pvt Ltd

• Updating security software and user profile managment. Wrote logs and reports, detailing activities for supervisor. • Interviewed, investigated, and documented applicable incidents in accordance with company policy.

Customer Support Executive
Nov ‘06 - Oct ‘09
Stream Global Services (eClerks)

• Handled telephonic requests on software activation, testing, updates, activation, subscription and upselling of Microsoft products.

Retail Shop Assistant
Nov ‘05 - Oct ‘06
General store and Boutique Shop

• Built department sales by making product recommendations, answering questions and assisting guests. • Moved items from back stock onto sales floor. Maintained cleanliness and organization of back room and damaged product area. • Stocked shelves with inventory and arranged displays to draw attention to merchandise. Completed customer sales transactions using a point-of-sale system. Cleaned shelves, counters, and tables. •

Retail Experience
Retail Category
High street
Work Environment
Department store
High street store
Product Category
Watches & Jewelry
Complaint handling
Cash register
Product demos
Client Advising
Product setup
Product labelling
Inventory control
Delivery processing
Store Maintenance
Order preparation
Stock control
Health & safety
Open/closing store
Stockroom management
Client Help
Returns & Exchanges
Online orders fulfilment
Education & Training
University of Essex
Unknown - ‘24
Master of Business Administration
Mumbai University
Bachelor of Commerce