With a background in retail at Mountain Mania Cycles and Keech Hospice Charity Shop, I am adept at customer service, product knowledge, and crisis management. My experience as a mechanical engineer enhances my understanding of products, particularly bicycles. Highly adaptable with strong skills in inventory control and store maintenance.
Skilfully assembling electric bikes from the ground up for a leading electric bike company, ensuring precision and expertise in every step of the process.
Guiding clients through a seamless bike purchasing experience, leveraging in-depth product knowledge to match them with their ideal bicycle and enhance their overall journey. Expertly managing cycle repairs, streamlining component ordering processes, and skilfully navigating customer expectations amidst the challenges posed by the COVID-19 pandemic.
Engaged as a 15-year-old volunteer Shop Assistant, actively contributing to the organisation's mission. Responsibilities included: maintaining a welcoming and organized shop environment for patrons, providing friendly assistance, addressing enquiries, and fostering a positive shopping atmosphere. Operated the cash register to facilitate seamless transactions and collaborated with the team on tasks such as pricing, tagging, and inventory management.